GEMS Technical Assistance   2

Background
The Department of Veterans Affairs, specifically the Veterans Integrated Service Network 05 (VISN 05), has identified a need for GEMS Technical Assistance Support Services. This requirement is being pursued due to the limited number of capable small businesses that responded to initial outreach, leading to the decision to compete the contract on an unrestricted basis to ensure adequate competition and fair opportunity for all qualified offerors.

Work Details
The contractor will provide GEMS Technical Assistance Support Services which may include but are not limited to:

- Technical support for GEMS implementation,
- Training for staff on GEMS usage,
- Troubleshooting and resolving technical issues related to GEMS,
- Ensuring compliance with VA standards.

The services are aimed at enhancing operational efficiency within the Baltimore VA Medical Center and associated locations.

Place of Performance
The services will be performed at multiple locations including Baltimore VAMC, Loch Raven VAMC, and Perry Point VAMC in Maryland.

Incumbent Analysis (see Incumbents section for more detail)
This opportunity appears to have a closely related prior contract for GEMS Program support, with HGS Engineering identified on 47QSHA22D0021-36C25726F0054 (award value $27,460) for the period 03/23/26–08/31/26. The prior work is described as “GEMS PROGRAM,” which aligns with the current requirement for GEMS technical assistance, including implementation support, staff training, troubleshooting, and compliance with VA standards at the Baltimore VA Medical Center and associated locations.