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Enterprise Automation and Unified Task Orchestration

ID: 70SBUR25I00000013 • Type: Sources Sought

Description

The purpose of this RFI is to understand the landscape of vendors, including both those that currently hold contracts on government vehicles and those that do not, that can provide the type of service outlined below. United States Citizenship and Immigration Services (USCIS) aims to identify vendors that can recruit and retain staff with the experience and skills needed to meet the needs of this requirement. The results of this RFI will aid the government in determining if small business can perform this work and if any specific set-asides are appropriate. Additionally, responses to the RFI will be used to help USCIS determine which contract vehicle to use.

Background
The U.S. Citizenship and Immigration Services (USCIS) Office of Information Technology (OIT) is seeking to gather market information for the acquisition planning of a replacement contract for Enterprise Infrastructure Operations Support Services (EIOSS). The new contract, titled Enterprise Automation and Unified Task Orchestration (eAUTO), aims to provide modern IT operations that enhance efficiency and reduce errors through automation and unified task orchestration.

This RFI is intended to identify vendors capable of recruiting and retaining skilled staff to fulfill these requirements, while also assessing the potential for small business participation.

Work Details
The contract will encompass several key areas:
1. **Automation**: Implementation of tools such as Infrastructure as Code (IaC), Robotic Process Automation (RPA), and AI-driven auto-remediation to minimize manual intervention.
2. **Unified Task Orchestration**: Deployment of orchestration platforms for seamless workflow management across IT domains.
3. **Automated Intelligence & Predictive Analytics**: Use of AI-driven analytics for anomaly detection, failure prediction, and self-healing processes.
4. **Ownership of Processes**: The service provider will be responsible for the implementation, troubleshooting, operations, and maintenance of services across USCIS enterprise, including workload management and IT security support. The estimated staffing volume is approximately 65-85 personnel organized into specific teams.

Period of Performance
The period of performance has not been explicitly stated but is expected to follow the end of the current EIOSS contract.

Place of Performance
The geographic location for the performance of this contract has not been specified.
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Overview

Agency
Citizen and Immigration Services (USCIS) [DHS]
Response Deadline
June 23, 2025, 8:00 a.m. EDT Past Due
Posted
June 2, 2025, 1:37 p.m. EDT (updated: June 3, 2025, 10:42 a.m. EDT)
Set Aside
None
NAICS
None
PSC
None
Place of Performance
Not Provided
Source
SAM
Est. Level of Competition
Average
Odds of Award
10%
On 6/2/25 Citizen and Immigration Services issued Sources Sought 70SBUR25I00000013 for Enterprise Automation and Unified Task Orchestration due 6/23/25.
Primary Contact
Name
Sarah Overton   Profile
Email
sarah.m.overton@uscis.dhs.gov
Phone
None

Documents

Posted documents for Sources Sought 70SBUR25I00000013

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Additional Details

Source Agency Hierarchy
HOMELAND SECURITY, DEPARTMENT OF > US CITIZENSHIP AND IMMIGRATION SERVICES > USCIS CONTRACTING OFFICE(ERBUR)
FPDS Organization Code
7003-USCIS
Source Organization Code
100164031
Last Updated
June 3, 2025
Last Updated By
lora.e.gross@uscis.dhs.gov
Archive Date
July 8, 2025