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End to End Systems Management Center (E2E SMC)

ID: TRANSCOM24D001 • Type: Sources Sought • Match:  90%
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Description

Posted: Nov. 4, 2025, 10:41 a.m. EST

4 November 2025: Posted Amendment 0001 (Extending Response Date)

10 October 2025: Posted to Encore III

E2E SMC Tier I/II call resolution, development, sustainment, and maintenance of the ITSM software (presently ServiceNow) and operational support (G3 Ops) to include reoccurring systems checks. All tasks shall be performed in accordance with (IAW) regulations and guidelines addressed in the PWS. SDDC presently utilizes ServiceNow ITSM as ticketing software and is focused on integrating and streamlining end to end workflows and to utilize more of the ServiceNow capabilities such as DevOps Change Velocity integrations for development tools (i.e., GitLab), Information Technology Operations Management (ITOM) for real time health monitoring and firewall tracking, Information Technology Asset Management (ITAM) for centralized tracking of assets to include Hardware and Software, and Strategic Portfolio Management (SPM) for project management, routing and tracking; all of which will require contractor support to implement and maintain the new services and workflows.

Posted: Oct. 15, 2025, 8:36 a.m. EDT
Posted: Sept. 10, 2025, 7:00 a.m. EDT
Posted: Oct. 19, 2023, 2:40 p.m. EDT
Posted: Oct. 11, 2023, 1:24 p.m. EDT
Background
The United States Transportation Command (USTRANSCOM) is seeking sources that specialize in technical and functional support, Tier I and/or Tier II end to end ITSM helpdesk services for the Surface Deployment and Distribution Center (SDDC) enterprise applications, capability, and business functions. The support shall include E2E SMC Tier I/II call resolution, development, sustainment, and maintenance of the ITSM software (presently ServiceNow) and operational support (G3 Ops) to include reoccurring systems checks. All tasks shall be performed in accordance with regulations and guidelines addressed in the PWS. SDDC presently utilizes ServiceNow ITSM as ticketing software and is focused on integrating and streamlining end to end workflows and to utilize more of the ServiceNow capabilities such as DevOps Change Velocity integrations for development tools (i.e., GitLab), Information Technology Operations Management (ITOM) for real-time health monitoring and firewall tracking, Information Technology Asset Management (ITAM) for centralized tracking of assets to include Hardware and Software, and Strategic Portfolio Management (SPM) for project management, routing, and tracking; all of which will require contractor support to implement and maintain the new services and workflows.

Work Details
The work details include technical data rights, service delivery summary, government-furnished equipment (GFE), contractor-furnished equipment (CFE), place of performance at the contractor’s facility within CONUS. The period of performance for the Base Period (Transition) from 1 September 2024–30 September 2024, First Option Period from 1 October 2024 - 30 September 2025, Second Option Period from 1 October 2025 – 30 September 2026, Third Option Period from 1 October 2026 – 30 September 2027, Fourth Option Period from 1 October 2027–30 September 2028. The work hours require providing 24/7/365 customer support for applications using TEAMS as their ICAM solution and additional applications within the enterprise specified within this PWS.

Period of Performance
The period of performance includes multiple option periods starting from the Base Period (Transition) on 1 September 2024 through the Fourth Option Period ending on 30 September 2028.

Place of Performance
The place of performance is at the contractor’s facility within CONUS.

Overview

Agency
United States Transportation Command (USTRANSCOM) [DoD]
Response Deadline
Sept. 15, 2025, 1:00 p.m. EDT (original: Oct. 25, 2023, 1:00 p.m. EDT) Past Due
Posted
Oct. 11, 2023, 1:24 p.m. EDT (updated: Nov. 4, 2025, 10:41 a.m. EST)
Set Aside
Small Business (SBA)
NAICS
541519 - Other Computer Related Services
PSC
DA01 - IT And Telecom - Business Application/Application Development Support Services (Labor)
Place of Performance
Scott AFB, IL 62225 United States
Source
Open
Current SBA Size Standard
$34 Million
Pricing
Likely Fixed Price
Evaluation Criteria
Best Value
Est. Level of Competition
Low
Odds of Award
23%
Signs of Shaping
55% of obligations for similar contracts within the United States Transportation Command were awarded full & open.
On 10/11/23 United States Transportation Command issued Sources Sought TRANSCOM24D001 for End to End Systems Management Center (E2E SMC) due 9/15/25. The opportunity was issued with a Small Business (SBA) set aside with NAICS 541519 (SBA Size Standard $34 Million) and PSC DA01.
Primary Contact
Name
Kari Welker   Profile
Email
kari.l.welker.civ@mail.mil
Phone
None

Secondary Contact

Name
Matthew J. Hellmann   Profile
Email
matthew.j.hellmann.civ@mail.mil
Phone
None

Documents

Posted documents for Sources Sought TRANSCOM24D001

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Additional Details

Source Agency Hierarchy
DEPT OF DEFENSE > US TRANSPORTATION COMMAND (USTRANSCOM) > USTRANSCOM-AQ
FPDS Organization Code
9776-HTC711
Source Organization Code
100046378
Last Updated
Nov. 21, 2025
Last Updated By
kari.l.welker.civ@mail.mil
Archive Date
Nov. 20, 2025