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Emergency Notification and Accountability system Software as a Service and maintenance and support labor for Tier 2 and Tier 3 helpdesk

ID: 19AQMM25R0150 • Type: Synopsis Solicitation
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Description

The Department utilizes an Emergency Notification and Accountability (ENA) solution that is Federal Risk and Authorization Management Program (FedRAMP) approved BlackBerry AtHOC system. The Department is seeking to renew licenses for the ENA and acquire maintenance and support labor for Tier 2 and Tier 3 helpdesk. DOS will acquire BlackBerry AtHOC licenses from certified BlackBerry resellers and maintenance and support services from BlackBerry AtHOC service providers to support the operations of the Department's enterprise ENA system.

The solicitation is set-aside exclusively for qualified SBA 8(a) contractors.

Background
The Department of State (DOS) is seeking to renew licenses for its Emergency Notification and Accountability (ENA) solution, which utilizes the Federal Risk and Authorization Management Program (FedRAMP) approved BlackBerry AtHOC system.

The goal of this contract is to acquire maintenance and support labor for Tier 2 and Tier 3 helpdesk services, ensuring the continued operation of the Department's enterprise ENA system. DOS will procure BlackBerry AtHOC licenses from certified resellers and maintenance services from authorized service providers.

Work Details
The contractor will be responsible for providing the following services:
- Renewal of BlackBerry AtHOC licenses.
- Provision of maintenance and support labor for Tier 2 and Tier 3 helpdesk services.
- Ensuring that all software and modifications are fully functional upon delivery for final acceptance, operating correctly on systems using the U.S. Government Configuration Baseline (USGCB).
- Compliance with all applicable security requirements, including passing a Moderate Risk Public Trust (MRPT) determination for personnel involved in contract performance.

Place of Performance
The geographic location(s) for performance are not explicitly stated but are expected to align with the operations of the Department of State.
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Overview

Agency
DOS Office of Acquisition Management (AQM) [DOS]
Response Deadline
July 1, 2025, 4:30 p.m. EDT Past Due
Posted
June 10, 2025, 6:17 p.m. EDT (updated: June 13, 2025, 9:54 a.m. EDT)
Set Aside
8(a) (8A)
NAICS
541519 - Other Computer Related Services
PSC
DE10 - IT And Telecom - End User As A Service: Help Desk; Tier 1-2, Workspace, Print, Productivity Tools
Place of Performance
Springfield, VA 22153 United States
Source
SAM
Current SBA Size Standard
$34 Million
Pricing
Likely Fixed Price
Est. Level of Competition
Low
Signs of Shaping
63% of obligations for similar contracts within the DOS Office of Acquisition Management were awarded full & open.
On 6/10/25 DOS Office of Acquisition Management issued Synopsis Solicitation 19AQMM25R0150 for Emergency Notification and Accountability system Software as a Service and maintenance and support labor for Tier 2 and Tier 3 helpdesk due 7/1/25. The opportunity was issued with a 8(a) (8A) set aside with NAICS 541519 (SBA Size Standard $34 Million) and PSC DE10.
Primary Contact
Name
David Ziemba   Profile
Email
ziembade@state.gov
Phone
(771) 205-9850

Secondary Contact

Name
Todd Paynter   Profile
Email
payntermt@state.gov
Phone
(771) 205-3655

Documents

Posted documents for Synopsis Solicitation 19AQMM25R0150

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Additional Details

Source Agency Hierarchy
STATE, DEPARTMENT OF > STATE, DEPARTMENT OF > ACQUISITIONS - AQM MOMENTUM
FPDS Organization Code
1900-AQMMA
Source Organization Code
500026360
Last Updated
June 17, 2025
Last Updated By
crumrb@state.gov
Archive Date
June 17, 2025