DOJ FBI - Audio Visual Services - Market Research

The Federal Bureau of Investigation (FBI) is seeking audio visual system support services for the Critical Incident Response Group (CIRG). The scope of work includes onsite maintenance, support services, software updates, and moves, adds, change orders (MAC orders) for CIRG systems located in various locations in Virginia and Washington DC. The objective is to ensure that CIRG's SERCO-programmed systems are kept up-to-date and operational. The contractor will be responsible for upgrades, new installations, system assessment, design, installation, programming, and training services. The period of performance for the contract is 1 base year with 4 option years.

The contractor will provide onsite maintenance and service support for the A/V systems located at each CIRG facility. Services will be provided in accordance with three categories: basic service, essential service, and preferred service. The contractor will also provide telephone support services and software updates and upgrades as needed. Additionally, the contractor will perform MAC orders in support of A/V systems at the sites. All work performed on the equipment will be recorded and reported to the FBI.

The primary place of performance for this contract is at DOJ and FBI CIRG sites in the Washington, D.C. metropolitan area. The contractor is required to maintain a minimum of four maintenance technicians to support A/V systems. Deliverables include monthly service reports, monthly status reports, toll-free number, O&M breakdown report, preventative maintenance report, and bi-weekly project/status meeting summaries. Invoices must be submitted electronically through the Invoice Processing Platform (IPP). Security clearance requirements must be met by all personnel associated with this contract. The designated Contracting Officer Representative (COR) will ensure all actions pertaining to this contract are requested via the Contracting Officer (CO).