DOJ EOUSA - Victim Notification System Operations and Maintenance - MRAS

The U.S. General Services Administration (GSA) is conducting market research on behalf of the Department of Justice (DOJ) to gather information on potential solutions for the Victim Notification System (VNS) 2.0. This system is a critical tool used by the DOJ to fulfill its obligations under various victim and witness protection laws, including the Victim and Witness Protection Act of 1982, the Crime Control Act of 1990, and others. The VNS serves as a centralized web application that automates communication processes related to victim notifications throughout the criminal justice process.

The goal of this solicitation is to identify vendors capable of providing operations and maintenance support for VNS 2.0, which was modernized in December 2025 to replace its legacy platform. The upgraded system aims to provide a secure, scalable, and maintainable environment that aligns with current federal cloud and security requirements while supporting DOJ's victim notification operations. This effort requires an understanding of complex data structures, business rules specific to various federal law enforcement agencies, and a framework that supports victim rights effectively.

VNS 2.0 encompasses two main applications: an internal application for DOJ government users and an external Victim Internet Site (VIS) for victims and their designated contacts. The system integrates with multiple federal law enforcement agencies' databases to ensure accurate data sharing based on agency-specific business rules and user roles. The work involves maintaining these integrations while ensuring compliance with security protocols for sensitive but unclassified information.

The Executive Office for United States Attorneys (EOUSA) oversees this initiative as part of its mission to support all United States Attorneys' offices across various jurisdictions. In addition to providing technical support through its Network Operations Center (NOC), EOUSA collaborates with other stakeholders within DOJ to translate business needs into effective IT solutions that enhance legal operations, case management, eDiscovery processes, administrative functions, and more.