On behalf of DNFSB, GSA is conducting market research. To respond to this RFI, copy and paste the below link into a new browser. Only responses submitted through the linked RFI will be accepted. Nothing else will be evaluated or recorded (this includes selecting 'interested' within eBuy). Link to RFI: https://feedback.gsa.gov/jfe/form/SV_blwmbt3XYyzgUyW Note: If the link does not work, try clearing your browser history (cache) and then copying and pasting the link into a new browser. Any questions regarding this RFI will be responded to by email only. Send your inquiry to: rfi@research.gsa.gov - be sure to include the RFQ number.
requirements of the DNFSB.
Technical Design Document: A document outlining the technical design of the SaaS IT ticketing system, including the architecture, infrastructure requirements, and integration points.
User Acceptance Testing (UAT) Plan: A plan outlining the testing process and criteria for user acceptance testing of the SaaS IT ticketing system.
Training Materials: Comprehensive training materials, including user manuals, online tutorials, and instructor-led training sessions, to ensure that all users have the knowledge and skills needed to effectively use the SaaS IT ticketing system.
Operations & Maintenance Phase Deliverables
Monthly Status Reports: Monthly reports providing updates on the performance and maintenance of the SaaS IT ticketing system, including any issues or enhancements made during that period.
Issue Resolution Reports: Reports documenting any issues or bugs identified in the SaaS IT ticketing system and their resolution.
Change Requests: Documentation of any requested changes or enhancements to the SaaS IT ticketing system, including a description of the change, its impact, and any associated costs or timeline adjustments.
System Updates and Patches: Timely deployment of software updates and patches to ensure that the SaaS IT ticketing system remains secure and up-to-date.
Documentation Updates: Regular updates to documentation, including user manuals and technical guides, to reflect any changes or enhancements made to the SaaS IT ticketing system.
Training and Support: Ongoing training and support for users of the SaaS IT ticketing system, including access to help resources and periodic refresher training sessions.
Evaluation Criteria
The evaluation criteria for this opportunity will include factors such as:
- Technical expertise and experience in developing and implementing SaaS platforms
- Understanding of government contracting requirements
- Ability to meet project timelines and deliverables
- Cost-effectiveness of proposed solution
- Quality of proposed training materials and support services
- Demonstrated ability to work collaboratively with the DNFSB and other stakeholders
PERIOD OF PERFORMANCE
The period of performance for this opportunity will be determined based on the specific task orders issued under the contract. The initial implementation phase is expected to be completed within 180 days of initiation, with ongoing operations and maintenance support provided thereafter. The contract may include options for renewal or extension based on the DNFSB's needs and satisfaction with the vendor's performance.
Place of Performance / Delivery
The place of performance for this opportunity will primarily be at the Defense Nuclear Facilities Safety Board's headquarters in Washington, DC. However, some work may be performed remotely or at other locations as necessary to meet project requirements.
Notable Information
- The DNFSB is seeking a SaaS platform solution for IT ticketing and workflow management to replace their outdated system.
- The contractor will be responsible for implementing and enhancing the SaaS platform solution, including custom application development.
- The contract will include an adaptive approach using agile methodologies, with regular sprint activities and ongoing operations and maintenance support.
- The contractor must provide comprehensive training and support for end-users, as well as documentation updates and system updates as needed.
- The evaluation criteria for this opportunity will include technical expertise, understanding of government contracting requirements, cost-effectiveness, and ability to meet project timelines.
- The period of performance will be determined based on task orders issued under the contract, with options for renewal or extension.
- The place of performance will primarily be at the DNFSB's headquarters in Washington, DC.
