DISA Global Service Desk Management Office is seeking to procure Support Center Certification

Background
The Defense Information Systems Agency (DISA) is seeking to procure support center certification for its Global Service Desk (GSD) Department of Defense Network (DoDNET) Desk. The goal of this contract is to obtain a unique and comprehensive IT services support certification from Informa Tech Holdings (HDI Division), which acknowledges a support center's commitment to excellence, efficiency, and service quality based on an internationally recognized standard.

Work Details
The contract involves obtaining HDI support center certification for DISA’s GSD. This certification is based on the HDI Support Center Standard, developed by an international committee of practitioners and experts. The services required include:

1) Comprehensive professional portfolio of IT service desk delivery consultation;

2) Training and certification programs tailored for site-level and individual position/skillset requirements;

3) Individual role-based HDI certifications for GSD employees, which are only available directly from HDI or its affiliates. Informa Tech Holdings (HDI Division) is the sole provider capable of delivering these necessary services.

Period of Performance
The period of performance for this contract is from June 1, 2023, to September 30, 2023.

Place of Performance
The contract will be performed in locations as determined by DISA's requirements.