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Digital Customer Care

Type: Special Notice

Description

This is a publication of the redacted copy of existing Digital Customer Care 91003119F0003; originally awarded off a GWAC MAC.

Digital and Customer Care (DCC) delivers improved customer outcomes by making it easy for students, parents, and borrowers to engage with FSA's programs and services. It includes design services, a digital platform (StudentAid.gov and the myStudentAid mobile app), a customer care platform, a marketing and communications platform, the Aidan Virtual Assistant, Partner Participation and Oversight (PPO) Partner Connect, and other enabling technology.

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Overview

Agency
Office of Federal Student Aid (FSA) [ED]
Response Deadline
Dec. 30, 2025, 12:00 a.m. EST Due in 222 Days
Posted
June 26, 2023, 9:28 a.m. EDT (updated: Dec. 20, 2024, 9:32 a.m. EST)
Set Aside
None
NAICS
None
PSC
None
Place of Performance
United States
Source
SAM
Est. Value Range
$91,003,119 (value based on agency estimated range)
On 6/26/23 Office of Federal Student Aid issued Special Notice for Digital Customer Care due 12/30/25.
Primary Contact
Name
Young Choi   Profile
Email
young.choi@ed.gov
Phone
None

Documents

Posted documents for Digital Customer Care

Question & Answer

IDV Awards

Indefinite delivery vehicles awarded through Digital Customer Care

Contract Awards

Prime contracts awarded through Digital Customer Care

Protests

GAO protests filed for Digital Customer Care

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Additional Details

Source Agency Hierarchy
EDUCATION, DEPARTMENT OF > EDUCATION, DEPARTMENT OF > FSA ACQUISITIONS OFFICE
FPDS Organization Code
9100-ENRM
Source Organization Code
100167435
Last Updated
Dec. 20, 2024
Last Updated By
m.lavonne.shingler@ed.gov
Archive Date
Jan. 14, 2026