DHS USCIS - OCFO Operational Unification Support Services - Market Research

The Department of Homeland Security (DHS), through the General Services Administration (GSA), is conducting market research to support the United States Citizenship and Immigration Services (USCIS) Office of the Chief Financial Officer (OCFO). The OCFO is committed to managing USCIS's fiscal resources effectively, which involves timely financial analysis, improved financial management processes, and robust enterprise risk management. As the responsibilities and workforce of the OCFO grow, there is a pressing need for operational transparency and workforce transformation to maintain and enhance its reputation.

The primary objective of this solicitation is to engage a contractor who can assess, analyze, and define the current organizational state ("as-is"), identify gaps, and deliver a comprehensive report outlining the desired future state ("to-be") with an actionable implementation plan. This plan will serve as a foundation for organizational transformation by focusing on key areas such as human-centered design, brand insight, process transparency, and workforce transformation. The contractor's solution must prioritize user needs and feedback throughout every stage to ensure practicality, effectiveness, and alignment with OCFO's strategic goals.

Key areas of focus include promoting collaboration among OCFO divisions through human-centered design principles aimed at enhancing creativity and integration. Additionally, optimizing front-office tool interfaces will boost productivity while evolving OCFO culture towards being more employee- and customer-centric. Brand insight efforts will provide actionable insights into process lifecycle costs to improve operational efficiency. Process transparency initiatives will involve designing process models that offer visibility into process lifecycles while improving team collaboration.

Furthermore, workforce transformation efforts aim to empower employees consistently meet or exceed stakeholder expectations. The contractor will be responsible for adhering to applicable laws, regulations, guidance documents related to this requirement while providing necessary materials/information needed during execution phases outlined in their proposal response package submitted via GSA eBuy platform using provided RFI links above without any deviations from stated submission guidelines therein specified therein.