DHS USCG - TWIC Reader Software Development and Support - MRAS

The Department of Homeland Security (DHS), in collaboration with the General Services Administration (GSA), is conducting market research to explore capabilities related to software development and support services for the Transportation Worker Identification Credential (TWIC) system. This initiative aligns with the mandates set forth by the Maritime Transportation Security Act (MTSA) of 2002 and the Safe Port Act of 2006, which require DHS to issue biometric transportation security credentials for individuals needing unescorted access to secure maritime areas. The overarching goal is to enhance port security by ensuring that only authorized personnel can access sensitive areas within maritime facilities and vessels.

The work requested involves providing comprehensive software development, technical, and managerial support services for user interfaces, client systems, servers, and databases associated with TWIC handheld biometric devices. Specifically, this involves maintaining and enhancing the functionality of MozaicID Mobile Credential Readers (model MCR V3) owned by the government. These readers are crucial for verifying TWIC cards during vessel inspections and spot checks conducted by the U.S. Coast Guard (USCG). The readers must remain compatible with both legacy and next-generation credentials as listed on the TSA Qualified Technology List (QTL).

The contractor will be responsible for developing a secure, supportable, state-of-the-art software solution that aligns with Coast Guard requirements detailed in an attached Performance Work Statement (PWS). The project will span a five-year period under a Firm Fixed Price contract structure consisting of a twelve-month base period followed by four twelve-month option periods. Services include web-based system development, testing, deployment, administration as well as ongoing software maintenance support to ensure operability of USCG's MozaicID MCR V3 Readers throughout this duration.

Given its critical role in national security efforts at ports across the United States, this contract requires contractors proficient in NAICS codes 541511 for custom computer programming services along with 511210 and 334290 covering software publishers and other communications equipment manufacturing respectively. Interested parties are encouraged to submit their capabilities through designated channels outlined in official market research announcements provided by GSA.