DHS OCIO - CXD Program Support Services - Market Research

The Department of Homeland Security (DHS) is seeking program support services for its Customer Experience Directorate (CXD). The CXD is responsible for ensuring that the information and communications technology (ICT) used by DHS is accessible to employees and customers with disabilities. The contractor will provide support staff to assist with project management, accessibility testing and remediation, technical assistance, and training delivery. The contractor will also provide administrative support and helpdesk services. The acquisition timeframe is not specified in the summary.

The work to be acquired includes project management support, accessibility project support, operations support, and optional support services. Under project management support, the contractor will perform overall project management and reporting functions. Accessibility project support involves conducting Section 508 testing of ICT, evaluating and remediating electronic documents, and providing technical assistance. Operations support includes program compliance support, backup accessibility helpdesk support, administrative support, senior technical writer/editor, and document specialist requirements. Optional support services include LMS hosting/maintenance, trusted tester certification, accessibility project support specialist levels 1 and 2, and additional project management and technical writing/editing support.

The place of performance/delivery is not specified in the summary. Notable aspects of this opportunity include the requirement for contractor personnel to possess specific certifications such as the DHS Trusted Tester Certification and IAAP CPACC Certification. The contractor must also comply with security requirements and may need to obtain a Secret Clearance for some or all personnel.