DHS CXD - CX/UX Professional Services - Market Research

The Department of Homeland Security (DHS) is seeking professional services related to customer experience (CX) and user experience (UX) through a task order awarded to the DHS Customer Experience Directorate (CXD). The purpose of this task order is to address complex challenges that impact the experiences of customers and end-users and develop innovative solutions to meet their needs. The services required include CX and accessibility services in areas such as strategy development, training and coaching, transformation and collaboration, and program management support. The scope and specific tasks of this requirement are currently being developed, and a Market Research as a Service (MRAS) Request for Information (RFI) has been issued to assess the marketplace, obtain vendor feedback, and identify interested and capable vendors.

The timeframe for the acquisition is not specified in the summary. The place of performance/delivery is also not mentioned. However, it is notable that the DHS Customer Experience Directorate supports both DHS Headquarters and Component requests, indicating that the services provided will have a broad reach within the department.