Search Contract Opportunities

DHS CXD - CX/UX Professional Services - Market Research

ID: RFQ1677969 • Alt ID: R_GC2d7VFzXlu3rfb • Type: Solicitation


On behalf of Department of Homeland Security (DHS), GSA is conducting market research. To respond to this RFI, copy and paste the below link into a new browser. Only responses submitted through the linked RFI will be accepted. Nothing else will be evaluated or recorded (this includes selecting 'interested' within eBuy). Link to RFI: Note: If the link does not work, try clearing your browser history (cache) and then copying and pasting the link into a new browser. Any questions regarding this RFI will be responded to by email only. Send your inquiry to: - be sure to include the RFQ number.
The Department of Homeland Security (DHS) is seeking professional services related to customer experience (CX) and user experience (UX) through a task order awarded to the DHS Customer Experience Directorate (CXD). The purpose of this task order is to address complex challenges that impact the experiences of customers and end-users and develop innovative solutions to meet their needs. The services required include CX and accessibility services in areas such as strategy development, training and coaching, transformation and collaboration, and program management support. The scope and specific tasks of this requirement are currently being developed, and a Market Research as a Service (MRAS) Request for Information (RFI) has been issued to assess the marketplace, obtain vendor feedback, and identify interested and capable vendors.

The timeframe for the acquisition is not specified in the summary. The place of performance/delivery is also not mentioned. However, it is notable that the DHS Customer Experience Directorate supports both DHS Headquarters and Component requests, indicating that the services provided will have a broad reach within the department.


Response Deadline
Feb. 20, 2024 Past Due
Feb. 7, 2024
Set Aside
Place of Performance
Not Provided

Est. Level of Competition
On 2/6/24 General Services Administration issued Solicitation RFQ1677969 for DHS CXD - CX/UX Professional Services - Market Research due 2/20/24.


Posted documents for Solicitation RFQ1677969

Incumbent or Similar Awards

Potential Bidders and Partners

Awardees that have won contracts similar to Solicitation RFQ1677969

Similar Active Opportunities

Open contract opportunities similar to Solicitation RFQ1677969