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National Cemetery Administration (NCA) Nationwide IT Support Services (DaaS) - Market Research (VA-26-00059101)

ID: 36C10B26Q0471 • Type: Sources Sought • Match:  100%
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Description

Posted: June 5, 2026, 1:45 p.m. EDT
As permitted by FAR Part 10, this Sources Sought Notice (SSN) is being utilized for informational and planning purposes National Cemetery Administration (NCA) Nationwide Tier II IT Support Services. Your response will assist the Government in the development of its acquisition strategy for a possible Request for Quote (RFQ), to be issued on a later date. This SSN shall not be construed as an RFQ or as any commitment or obligation on the part of the Government to issue a solicitation. No reimbursement will be made for any costs associated with providing information in response to this SSN or any follow-up information requests. Response is strictly voluntary - it is not mandatory to submit a response to this notice to participate in any formal RFQ process that may take place in the future however, it should be noted that information gathered through this notice may significantly influence VA s acquisition strategy. Interested Contractors that can provide the services and/or products identified in the Performance Work Statement (PWS) shall submit a Capabilities Statement on company letterhead demonstrating the company s qualifications to perform the defined work. Responses must be complete and sufficiently detailed to address the specific information. The information submitted shall not exceed ten (10) pages. Excessive reliance on promotional brochures is discouraged. The documentation shall include, at a minimum, the following: Company name and address. Two points of contact (names, titles, phone numbers and email addresses). UEI number and CAGE Code, as registered in the System for Award Management (SAM) at http://www.sam.gov/. Small Business designation/status under NAICS 541519 (must correlate with SAM registration): _____ SB _____ HUBZONE _____ WOSB_____ EDWOSB_____ 8(a) _____ VOSB_____ SDVOSB_____ SDB_____LARGE BUSINESS Existing contract vehicles relevant to this requirement (i.e. General Services Administration, Federal Supply Schedule and/or Government Wide Acquisition Contract number (GWAC). Does the draft RFI provide sufficient detail to describe the technical/functional requirements that encompass the solution products and services to be provided under this effort? Yes No If No , please provide recommendations on elements of the draft RFI that may contribute to more accurate responses. ________________________________________________________________ CONTACT INFORMATION AND RESPONSE DUE DATE: Submit all responses via email to Velouse.Rock@VA.gov no later than June 12, 2026, 01:00 PM EST. Include the following in the subject line of the email: RFI Response 36C10B26Q0471_Business Name.
Posted: May 27, 2026, 11:09 a.m. EDT
Background
The National Cemetery Administration (NCA) is seeking to conduct market research for nationwide Tier II IT Support Services. This initiative aims to gather industry input and capability statements that will assist in refining the acquisition strategy for a potential Request for Quote (RFQ).

The NCA operates in a geographically dispersed environment, supporting approximately 216 locations and around 2,000 users. The goal is to develop a realistic acquisition strategy that addresses the needs of the Department of Veterans Affairs (VA) enterprise environment.

Work Details
The contractor will provide Tier II IT support services, which include:
- Integration with the VA Tier I Help Desk, ensuring proper escalation and routing of incidents through ServiceNow.
- Lifecycle management of end-user devices, including provisioning, configuration, deployment, maintenance, and retirement using VA-approved processes.
- Diagnosing and resolving Tier II incidents for users, applications, and endpoint-connected services primarily through remote support.
- Troubleshooting user-side peripherals and communications components such as printers, VoIP devices, and video teleconferencing equipment.
- Documenting all actions taken during support processes in ServiceNow to maintain accurate records of incidents and resolutions.
- Providing recommendations on staffing models, service delivery approaches, and pricing methodologies based on industry standards.

Period of Performance
The contract period is not explicitly defined in the solicitation; however, responses are requested by June 8, 2026.

Place of Performance
The services will be performed across approximately 216 locations nationwide within the NCA's operational environment.

Bidder Requirements
Interested contractors must submit a Capabilities Statement that includes: company name and address; two points of contact with names, titles, phone numbers, and email addresses; UEI number and CAGE Code; existing contract vehicles relevant to this requirement; and feedback on the draft RFI's technical/functional requirements.

Overview

Response Deadline
June 12, 2026, 1:00 p.m. EDT (original: June 10, 2026, 1:00 p.m. EDT) Due in 6 Days
Posted
May 27, 2026, 11:09 a.m. EDT (updated: June 5, 2026, 1:45 p.m. EDT)
Set Aside
None
Place of Performance
Not Provided
Source

Current SBA Size Standard
$34 Million
Pricing
Likely Fixed Price
Est. Level of Competition
Low
Est. Value Range
Experimental
$5,000,000 - $25,000,000 (AI estimate)
Odds of Award
18%
Signs of Shaping
70% of similar contracts within the VA Headquarters had a set-aside.
On 5/27/26 TAC New Jersey issued Sources Sought 36C10B26Q0471 for National Cemetery Administration (NCA) Nationwide IT Support Services (DaaS) - Market Research (VA-26-00059101) due 6/12/26. The opportunity was issued full & open with NAICS 541519 and PSC DA10.
Primary Contact
Title
Contract Specialist
Name
Velouse Rock   Profile
Phone
(948) 205-0762

Documents

Posted documents for Sources Sought 36C10B26Q0471

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Additional Details

Source Agency Hierarchy
VETERANS AFFAIRS, DEPARTMENT OF > VETERANS AFFAIRS, DEPARTMENT OF > TECHNOLOGY ACQUISITION CENTER NJ (36C10B)
FPDS Organization Code
3600-0010B
Source Organization Code
100180016
Last Updated
June 5, 2026
Last Updated By
velouse.rock@va.gov
Archive Date
June 29, 2026