Modernizing DotNetNuke (DNN) Web Environment RFQ Amendment 36C10B24Q0511 0001   2

PRODUCT REQUIREMENTS The Department of Veterans Affairs (VA), Information Resource Center (VIReC) requires software and associated support services to modernize its web environment that runs on the open-source DotNetNuke (DNN) platform. This includes commercial off the shelf (COTS) software designed for developing and customizing the open-source DNN platform and optional tasks for support services, professional services for software maintenance, troubleshooting, and customization. Software capabilities and professional services will also support but are not limited to the following planned enhancements to the web environment: implementing online communities such as discussion forums; site-wide reorganization and redesign; incorporating structured content; integrating content across the web environment; building in more robust search and filter options, collaboration spaces, and tools for knowledge management; ramping up reporting and analytics tools; adding customer support and feedback components; and providing a more seamless user experience. The Period of Performance (PoP) shall be a 12-month base period from date of award with four (4) 12-month Option Periods to be exercised at the Government s discretion. This effort includes two (2) optional tasks for support services and professional services that can be exercised at any time during the period of performance. SOFTWARE SALIENT CHARACTERISTICS The COTS software shall support development and customization of the DNN open-source platform and shall be maintained and updated regularly to ensure compatibility with the most recent versions of this platform. The COTS software shall be used in four web environments (sandbox, test/development, staging/pre-production, and production) and licensing shall accommodate the addition of any future web environments. The software shall be extensible and include but not be limited to modules for the following: Online communities and community collaboration spaces (Q&A and topical discussion forums, threaded conversations and comments, community management tools, blogs, Wikis, etc.) Social engagement and community interaction (user profiles; follow topics, tags, users; notifications; gamification and reputation systems; voting/rating; sharing attachments, code, links, etc.) Knowledge organization and publication (structure content with tags, type, group, hierarchy, etc.; admin/user generated tags; tag management system; workflows; permissions; versioning) Global search features (advanced search/filter by tag, type, community; search across all modules/entire site) Improving user experience (responsive user interface (UI); accordion, tabs, tooltips; themes; robust search; centralization of information) Analytics tools (dashboard, measures key metrics like user engagement, participation, page views) SOFTWARE LICENSING AND MAINTENANCE The Contractor shall provide perpetual software licensing for the COTS software. The contractor shall provide access to product updates, new features, and patches. The contractor shall include documentation and videos provided with the software licenses. Product upgrades and software licenses shall be renewed each period of performance as required per licensing term. Description Part no. Quantity Software to support development and customization of the DNN open-source platform Perpetual License 1 SUPPORT SERVICES (OPTIONAL TASK 1) If exercised, the Contractor shall provide troubleshooting support for technical issues such as bug fixes and answering how-to-questions. These support services shall not exceed 470 hours per period of performance. PROFESSIONAL SERVICES (OPTIONAL TASK 2) If exercised, the Contractor shall provide optional consultation services such as, but not limited to, input on using the software in DNN development and design, site architecture, module implementation, system integration, and UX design and customization services such as building and designing themes, modules, feature requests, and other DNN development. The contractor shall have experience in user experience (UX) design within a DNN environment. These optional professional services shall not exceed 1248 hours per period of performance.

Background
The Department of Veterans Affairs (VA), Information Resource Center (VIReC) is seeking to modernize its web environment that operates on the open-source DotNetNuke (DNN) platform. The goal of this contract is to acquire software and associated support services, including commercial off-the-shelf (COTS) software for developing and customizing the DNN platform, along with optional support and professional services for maintenance, troubleshooting, and customization. This initiative aims to enhance user experience and improve functionality across various web environments.

Work Details
The contractor will be responsible for providing COTS software that supports the development and customization of the DNN platform. Key tasks include:
- Implementing online communities such as discussion forums.
- Site-wide reorganization and redesign.
- Incorporating structured content and integrating it across the web environment.
- Building robust search and filter options, collaboration spaces, and knowledge management tools.
- Enhancing reporting and analytics capabilities.
- Adding customer support and feedback components to improve user experience.

The software must be extensible with modules for:
- Online communities (Q&A forums, threaded conversations, community management tools).
- Social engagement features (user profiles, notifications, gamification systems).
- Knowledge organization (tagging systems, workflows).
- Global search capabilities across all modules.
- User experience improvements (responsive UI, themes).
- Analytics tools to measure user engagement metrics.

Additionally, the contractor shall provide perpetual software licensing with access to updates, new features, patches, documentation, and videos. Optional tasks include troubleshooting support not exceeding 470 hours per period of performance and professional consultation services not exceeding 1248 hours.

Period of Performance
The contract will have a base period of 12 months from the date of award with four optional 12-month periods that can be exercised at the Government's discretion.

Place of Performance
The work will be performed at various locations as specified by the Department of Veterans Affairs.