Customer Engagement Management System Call Center Support (CEMS II)

The circumstances of the contract action deem only one source reasonably available and is the most advantageous source for purposes of the award. The services described in this memo require a knowledge base focused on the specific needs of FSA. Although a new vendor could acquire the needed expertise over time, the short duration of the bridge contract (five months) does not make it practical, expedient, or advantageous considering that the transition/ramp up period could last up to three months and the transition/ramp down period could last up to three months, resulting in six months of unnecessary performance and expense. The statutory authority permitting this sole source is 20 USC 1018a(e) and 41 USC 1901.