Correspondence Management Support for IHS Executive Secretariat - CSS (ISBEE and ISS set-aside)   2

Background
The Indian Health Service (IHS), part of the Department of Health and Human Services, is responsible for providing federal health services to American Indians and Alaska Natives. The mission of IHS is to enhance the health of these populations. This solicitation, numbered 75P00126Q00019, seeks to procure Executive Secretariat Staff (ESS) for correspondence management tasks to support the IHS Office of the Director and all IHS Area Offices and Headquarters Offices. This acquisition is set-aside for Indian Small Business Economic Enterprises (ISBEE) and Indian Economic Enterprises (IEE).

Work Details
The contractor will provide non-personal correspondence management support services, which include:
- Receiving, reviewing, and processing incoming correspondence such as letters, memos, emails, etc.
- Ensuring accurate documentation of all incoming and outgoing correspondence.
- Maintaining a tracking system for correspondence, including assignment of action officers and tracking status.
- Documenting standard operating procedures (SOPs) for correspondence management processes.
- Finalizing approved responses and ensuring timely delivery.
- Complying with National Archives and Records Administration (NARA) standards for document management.
- Maintaining a database or electronic filing system for easy retrieval of correspondence.
- Conducting thorough reviews of outgoing correspondence for accuracy and adherence to standards.
- Coordinating with stakeholders to draft responses while ensuring compliance with guidelines.

Period of Performance
The contract will have a one-year base period with one option period.

Place of Performance
Services will be provided at the IHS Office of Executive Secretariat Staff under the Office of the IHS Director.

Bidder Requirements
Bidders must be classified as Indian Small Business Economic Enterprises (ISBEE) or Indian Economic Enterprises (IEE). They are required to demonstrate capability in performing all requirements outlined in the Statement of Work (SOW), including providing resumes or qualification summaries for proposed personnel.