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Cisco Smartnet Support Services   2

ID: 75H71325Q00038 • Type: Synopsis Solicitation • Match:  100%
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Description

This is a combined synopsis/solicitation for commercial items, prepared in accordance with the format in subpart 12.6 of the FAR and as supplemented with additional information included in this notice. This announcement constitutes the only solicitation, proposals are being requested and a separate written solicitation will not be issued.

The Indian Health Service (IHS), Portland Area Office (PAO), Division of Information Resource Management (DIRM) has a requirement for brand name equipment, in Portland, Oregon.

Solicitation number 75H71325Q00038 Cisco Smartnet 8x5 support for four (4) locations, in accordance with statement of work is issued as a Request for Quote (RFQ). The solicitation document and incorporated provision and clauses are those in effect through Federal Acquisition Circular 2025-03.

The associated North American Industrial Classification System (NAICS) code for this request is 541519 with a business size standard of $34 million.

Prospective Offerors are invited to submit quotes in reference to the solicitation cited above. The quote should include, at a minimum, the following:

1. Firm Fixed Pricing for the support, for each piece of equipment on the inventory list.

2. Identify a period of performance, 12-month increment. (Current coverage ends on 12/31/2025)

3. Completed & signed Indian Small Business Economic Enterprise Representation Form (ISBEE)

4. UEID number & cage code number, associated with the System for Award Management (SAM) registration.

5. Payment Terms for a federal Government procurement award.

6. Vendor point of contact's full name, email address and a direct telephone number.

Set-Aside:

Under the Buy Indian Act, 25 U.S.C. 47, through the transfer of authority from the Department of Interior to HHS, offers will be solicited from Indian Small Business Economic Enterprises (see HHSAR Subpart 326.6) that are also small business concerns. If IHS does not receive enough competition and/or reasonably priced offers from ISBEE set-aside, IHS will then evaluate quotes and consider for award to other small business concerns. Any acquisition resulting from this 2-tier cascading set-aside will be as follows:

1st Tier: Indian Small Business Economic Enterprises 2nd Tier: Other Small Business Concerns

ONLY ONE AWARD WILL RESULT FROM THIS SOLICITATION.

Other Details

SAM Requirement - This solicitation requires registration with the sam.gov prior to award, pursuant to applicable regulations and guidelines. Registration can be found at https://www.sam.gov. Vendor must have an active UEI number.

Invoicing Invoices submitted under an award resulting from this solicitation will be required to utilize the Invoice Processing Platform (IPP) in accordance with HHSAR 352.232-71, Electronic Submission and Processing of Payments Requests (FEB 2022).

Payment All payments by the Government under an award shall be made by electronic funds transfer (EFT), per

FAR 52.232.33 (OCT 2018).

The contract line items (CLINs) structure is as shown below:

CLIN 0001: Cisco Smartnet Support for Portland Area Office Total Price_________.

CLIN 0002: Cisco Smartnet Support for Western Oregon Service Unit Total Price________.

CLIN 0003: Cisco Smartnet Support for Warm Springs Health & Wellness Center Total Price_______.

CLIN 0004: Cisco Smartnet Support for Yakama Service Unit Total Price _________.

*See attached statement of work and inventory list for details. Contracting Officer Representative can provide a CLIN cost breakdown upon submission of the quote identifying the Cisco equipment support cost.

The purpose of this acquisition is to procure a twelve-month support for Cisco Smartnet coverage, at the Portland Area Office, located in Portland, Oregon; Western Oregon Service Unit, located in Salem, Oregon; Warm Springs Health & Wellness Center, located in Warm Springs, Oregon; and Yakama Service Unit, located in Toppenish, Washington. This is a brand name requirement. Vendor must provide proof that company is an authorized Cisco distributor.

Question submission: Interested offerors must submit any questions concerning this solicitation no later than 12:00 pm (PST) on 07/31/2025. All questions must be submitted by email to Morningstar.Smith@ihs.gov, include identifier 75H71325Q00038 in the subject line.

Quote are due by 12:00 pm (PST) on 08/11/2025. Email the quote and the self-certification form (ISBEE) to Morningstar.Smith@ihs.gov.

Quoter must confirm procurement staff's receipt of their quote and include identifier 75H71325Q00038 in the subject line of the email submission.

Background
The Indian Health Service (IHS), Portland Area Office (PAO), Division of Information Resource Management (DIRM) has a requirement for brand name equipment, specifically Cisco Smartnet support services. This acquisition aims to ensure that the IHS can maintain operational efficiency and provide vital network services, particularly in relation to the IHS Electronic Health Record (EHR). The goal is to procure twelve months of support for Cisco Smartnet coverage across multiple locations in Oregon and Washington.

Work Details
The contractor shall provide Cisco SmartNet support services for Cisco hardware and software located at various facilities within the Portland Area. This includes:

1. Access to Cisco Technical Assistance Center (TAC) 24/7.
2. Registered access to Cisco.com for troubleshooting, configuration tools, knowledge base, and software updates.
3. Hardware Replacement with Returns Material Authorization (RMA) and Advance Replacement: 8x5xNBD for eligible equipment.
4. Ongoing operating system updates and patches for reported software problems.

The service will cover approximately 50 routers, 8 firewalls, switches, VoIP servers, phones, and other Cisco devices at Federal, Tribal, and Urban facilities.

Period of Performance
01/01/2026 – 12/31/2026

Place of Performance
Portland Area Office, Division of Information Resource Management, 1414 NW Northrup St., Suite 800, Portland, OR 97209

Overview

Response Deadline
Aug. 11, 2025, 3:00 p.m. EDT Past Due
Posted
July 23, 2025, 8:19 p.m. EDT (updated: July 24, 2025, 10:12 a.m. EDT)
Set Aside
Indian Small Business Economic Enterprise (DOI-only) (ISBEE)
Place of Performance
OR 97209 United States
Source

Current SBA Size Standard
$34 Million
Pricing
Likely Fixed Price
Est. Level of Competition
Sole Source
On 7/23/25 Indian Health Service issued Synopsis Solicitation 75H71325Q00038 for Cisco Smartnet Support Services due 8/11/25. The opportunity was issued with a Indian Small Business Economic Enterprise (DOI-only) (ISBEE) set aside with NAICS 541519 (SBA Size Standard $34 Million) and PSC DB02.
Primary Contact
Name
Morningstar Smith   Profile
Phone
(503) 414-5520

Secondary Contact

Name
Sheila Sells   Profile
Phone
(503) 414-5523

Additional Contacts in Documents

Title Name Email Phone
None Cynthia Ortega Profile cynthia.ortega@ihs.gov (503) 414-7758

Documents

Posted documents for Synopsis Solicitation 75H71325Q00038

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Additional Details

Source Agency Hierarchy
HEALTH AND HUMAN SERVICES, DEPARTMENT OF > INDIAN HEALTH SERVICE > PORTLAND AREA INDIAN HEALTH SERVICE
FPDS Organization Code
7527-00248
Source Organization Code
100188048
Last Updated
Aug. 26, 2025
Last Updated By
morningstar.smith@ihs.gov
Archive Date
Aug. 26, 2025