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Benefits Enrollment and Premium Administration Services for BENEFEDS Program   4

ID: 24361821R0002 • Type: Solicitation
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Description

Posted: March 16, 2022, 3:33 p.m. EDT

03/16/2022 - Amendment #5

Amendment 5 is issued to provide answers to questions that were asked but omitted from Amendment 3; as
well as answer new questions posed after Amendment 4.

Replacement documents include:

  1. Amended Attachment 2 Quote Schedule; and
  2. Amended Attachment 7 SBPCD Template

Due date for Phase One responses is extended one day, to 2:00 pm eastern, March 18, 2022.

******

03/11/2022 - Amendment #4 - NOTICE

If your company's security protocols will not transmit certain numerical data (such as DUNS numbers) because your interpreting bot reads these as "sensitive data", and you will need to use a secure messaging portal for transmission, please contact the Contract Specialist Shireen.Belanger@opm.gov via normal, non-secure email at least 48 hours before the due date for proposal submission. Please reference "BENEFEDS" in the heading and request that you be added to the safe sender's list for secure messaging portal use. OPM Cybersecurity must vet all secure messaging portal access requests prior to the CS registering for access. The solicitation response submission deadlines remain unchanged.

******

03/10/2022 - Amendment #3 -

Amendment 3 is issued to (1) provide answers to questions asked; and (2) provide replacement documents which were updated in response to or prompted by reviews of those documents conducted while developing responses to questions asked.

Replacement documents include:

  1. Amended Solicitation document (showing tracked changes);
  2. Amended Attachment 1 PWS;
  3. Amended Attachment 1a BENEFEDS Appendices;
  4. Amended Attachment 2 Quote Schedule;
  5. Amended Attachment 3 Clauses;
  6. Amended Attachment 5 Forms;
  7. Amended PPQ template; and
  8. Amended Attachment 7 SBPCD Template.

Due date for Phase One responses remains 2:00 pm eastern, March 17, 2022.

******

03/09/2022 - Amendment #2 - Due to delays in publishing the answers to questions asked, the deadline for submission of Phase One responses is hereby extended to 2:00 pm eastern, March 17, 2022. Answers to questions asked are not yet available, and we will re-examine the due date for Phase One responses again once the answers are ready for publication.

******

03/02/2022 - Amendment #1 - Due to delays in publishing the answers to questions asked, the deadline for submission of Phase One responses is hereby extended to 2:00 pm eastern, March 10, 2022. Answers to questions asked are not yet available, and we will re-examine the due date for Phase One responses again once the answers are ready for publication.

******

(ORIGINAL ANNOUNCEMENT)

The Purpose of this RFP is to solicit proposals for a Contractor to provide benefits enrollment and premium administration services for the BENEFEDS program, as described in the Performance Work Statement (PWS) attached.

This solicitation is associated to the PreSolicitation notice under the same reference number.

The Government anticipates awarding a single competitive procurement action, open market, unrestricted as to business size. Contract type will be an Indefinite Delivery / Indefinite Quantity (IDIQ) Contract. OPM will be the only agency authorized to issue orders against this contract.

Anticipated date of award is on or about June 30, 2022. The contract will have a maximum of 54 months of performance periods available. Anticipated Periods of Performance and Dates are as noted in attached solicitation.

All communications are to be in writing. Phone calls will not be accepted. All communications shall be directed to the attention of: Shireen Belanger, Contract Specialist Shireen.Belanger@opm.gov

Interested parties (offerors and/or their subcontractors) shall not contact anyone at OPM, other than the Contract Specialist noted above for any purpose related this solicitation. Any contact related to this solicitation between any interested party and any OPM personnel other than the Procuring Contracting Officer (PCO) or Contract Specialist (CS) is prohibited and could be considered grounds for removal from participation in this procurement action.

In determining the most highly rated proposal, the Government will employ a Two-Phase Proposal and Evaluation Process which utilizes both Pass/Fail and Confidence Ratings. See the attached solicitation for deadlines regarding submission of questions, past performance questionnaires, and each phase of this TWO PHASE SOLICITATION. The due date noted in this announcement reflects only the deadline for the PHASE ONE submissions.

NOTE: OPM does expect an updated set of agency specific IT clauses to be released before the solicitation closing date and will AMEND the solicitation to include the updated clauses as soon as they become available.

Posted: March 11, 2022, 8:40 a.m. EST
Posted: March 10, 2022, 2:57 p.m. EST
Posted: March 9, 2022, 8:12 a.m. EST
Posted: March 2, 2022, 8:34 a.m. EST
Posted: Feb. 16, 2022, 1:29 p.m. EST
Background
The United States Office of Personnel Management (OPM) is responsible for administering insurance and retirement benefits for millions of Federal employees, retirees, and their eligible family members.

The purpose of this Request for Proposal (RFP) is to solicit proposals for a Contractor to provide benefits enrollment and premium administration services for the BENEFEDS program, which was implemented in late 2006 to manage enrollment and premium administration functions primarily for the Federal Employee Dental and Vision Insurance Program (FEDVIP).

The BENEFEDS Contractor manages over 5 million FEDVIP enrollments and interfaces with multiple Federal payroll providers. This solicitation is associated with a previous Sources Sought Notice (SSN)/Request for Information (RFI). OPM anticipates awarding a single competitive procurement action under an Indefinite Delivery/Indefinite Quantity (IDIQ) contract, with OPM being the only agency authorized to issue orders against this contract.

Work Details
The contractor will be responsible for providing the following services:
1. Enrollment management for FEDVIP, FSAFEDS, and FLTCIP programs;
2. Premium administration including calculation and collection of premiums;
3. Management of participant accounts;
4. Customer service/call center operations;
5. Compliance with federal laws and regulations governing benefits programs;
6. Implementation of a secure web-based enrollment system compliant with Section 508;
7. Regular reconciliation of enrollments with carriers;
8. Onboarding newly eligible groups;
9. Proposing enhancements to the current system;
10. Reporting demographic and dependent information to FEDVIP carriers during open season.

Period of Performance
The contract will have a maximum performance period of up to 54 months, including a start-up period of approximately 6 months followed by three base periods of 12 months each and one option period.

Place of Performance
The work will be performed within the United States or its outlying areas.

Overview

Response Deadline
March 18, 2022, 2:00 p.m. EDT (original: March 3, 2022, 2:00 a.m. EST) Past Due
Posted
Feb. 16, 2022, 1:29 p.m. EST (updated: March 16, 2022, 3:33 p.m. EDT)
Set Aside
None
Place of Performance
United States
Source
SAM

Current SBA Size Standard
$45.5 Million
Pricing
Likely Fixed Price
Evaluation Criteria
Best Value
Est. Level of Competition
Average
On 2/16/22 Healthcare and Insurance issued Solicitation 24361821R0002 for Benefits Enrollment and Premium Administration Services for BENEFEDS Program due 3/18/22. The opportunity was issued full & open with NAICS 524292 and PSC R799.
Primary Contact
Name
Shireen Belanger   Profile
Phone
DO NOT PHONE

Documents

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Additional Details

Source Agency Hierarchy
OFFICE OF PERSONNEL MANAGEMENT > OFFICE OF PERSONNEL MANAGEMENT > HEALTHCARE INSURANCE OPERATIONS
FPDS Organization Code
2400-243500
Source Organization Code
500007611
Last Updated
July 1, 2022
Last Updated By
shireen.belanger@opm.gov
Archive Date
July 1, 2022