Audio Visual Service Agreement

Description/Specification:
FEMA Region II has a requirement for an Audio Visual (AV) Service Agreement for the equipment located on the 52nd and 53rd floors at One World Trade Center.

One year service agreement for Audio Visual (AV) equipment with two preventative maintenance visit , priority status for service and support, phone and email access to Technology Specialist 24/7, Guaranteed 24 hour response times, (6) six standard service calls per year, extended coverage for video conferencing systems, and manufacturer parts and labor for repair of failed devices.

Purpose:
1. Provide one (1) year of "On Call" support for all machines outline below.
2. Provide (2) twice in a year assessment of the status of the AV equipment, identify preventative measure and offer solutions to current issues.
3. Provide onsite Service Techs for issues that cannot be resolved remotely.
4. Provide emergency services for night and weekend hours.
5. Replace /Reprogram parts as required to keep all machines functioning at peak performance.
6. Provide extended coverage for FEMA's SX80's Video Conferencing Systems through the Cisco's Coded maintenance program.
7. Provide extended coverage for FEMA's MS300's Video Conferencing Systems through the Cisco's Coded maintenance program.

Equipment:
1.Floor 52- Room 08 Single Display Large VC
2.Floor 52- Room 17 Single Display Large VC
3.Floor 53- Room 11 Single Display Large VC
4.Floor 53- Room 21 Single Display Large VC
5.Floor 53- Room 41 Dual Display Large VC
6.Floor 53- Room 41 Multipurpose
7.Floor 52- Room 03 Presentation (typical 75")
8.Floor 53- Room 03 Presentation (typical 75")
9.Floor 52- Room 06 Presentation (typical 55")
10.Floor 52- Room 13 Presentation (typical 55")
11.Floor 52- Room 27 Presentation (typical 55")
12.Floor 52- Room 35 Presentation (typical 55")
13.Floor 52- Room 36 Presentation (typical 55")
14.Floor 53- Room 06 Presentation (typical 55")
15.Floor 53- Room 13 Presentation (typical 55")
16.Floor 53- Room 27 Presentation (typical 55")
17.Floor 53- Room 34 Presentation (typical 55")
Additional Submittals:
1. Certificate of Insurance (COI) - All bidders shall submit a COI with their quote. Selected vendor is required to be cleared through Durst Management Company for Insurance and Security purposes prior to award.
2. Personnel Background Information - Personnel providing service shall be approved by Durst Management Company and/or FEMA prior to award.