Atlanta VA Medical Center Wheelchair Transportation Service   2

Background
The Atlanta VA Medical Center is seeking to procure wheelchair transportation services to support its mission of providing quality healthcare to veterans. This contract aims to ensure timely and safe transport for veterans requiring wheelchair assistance, enhancing their access to medical services. The solicitation is set aside for small businesses, particularly those owned by women and service-disabled veterans.

Work Details
The contractor will be responsible for providing ground wheelchair transportation services, which include:
- Timely transport of patients within 15 minutes of the scheduled transport time.
- Delivery of patients to designated locations including VA facilities and private residences.
- Compliance with all federal, state, and local laws regarding transportation services.
- Provision of all necessary personnel, equipment, supplies, and materials required for patient transport.
- Maintenance of a quality assurance plan to ensure high standards of service delivery.
- Immediate confirmation of patient transport requests via encrypted email.
- Adherence to a waiting grace period of 30 minutes at both pick-up and drop-off locations without additional charges.
- Reporting any 'no shows' or changes in patient transport needs promptly to the authorized government representative.

Place of Performance
Services will primarily be performed in the Atlanta area, specifically at the Atlanta VA Medical Center and other designated locations within a specified mileage radius.