Army - RightFax SW - MRAS

The General Services Administration (GSA), on behalf of the United States Army, is conducting market research to identify potential contractors capable of providing maintenance and support services for RightFax software. The primary goal of this contract is to ensure continuous and reliable operation of the RightFax system, which is a critical component for secure and efficient fax communication within the Army's operational framework.

The work requested involves providing comprehensive support and maintenance services for the RightFax software. This includes assistance via phone, email, and remote access to address any technical issues or queries that may arise. Additionally, contractors will be responsible for granting access to the RightFax Knowledge Center web portal, where users can find resources and download upgrade media. The contract covers full and point upgrades of software versions released during its active term, ensuring that the system remains up-to-date with the latest features and security enhancements.

Moreover, standard support hours are set from Monday through Friday, 8am to 8pm EST, allowing for timely responses to any service requests. This structured support framework aims to minimize downtime and maintain optimal performance of the RightFax systems across various Army departments. By participating in this solicitation process, potential contractors have an opportunity to contribute significantly to enhancing communication infrastructure within a critical government agency.