Air University Diploma Service

Background
Air University (AU) serves as the intellectual and leadership center for the U.S. Air Force and Space Force, focusing on educating and developing warfighters to support national security objectives. The contract aims to acquire an annual, enterprise-wide subscription for comprehensive digital and physical diploma generation, management, and issuing services, benefiting AU, Community College of the Air Force (CCAF), and Air Force Institute of Technology (AFIT).

Work Details
The contractor will provide a digital and physical credential management platform with the following capabilities:

1. Digital Credential Capabilities:
- Secure Digital Issuance and Verification with high-resolution official diplomas.
- 1-Click Social and Network Sharing for easy sharing of credentials.
- Scheduled Digital Awards for automated release of diplomas.
- Customizable Multi-Channel Notifications via email and SMS.
- High-Security Signature Preservation for executive signatures.

2. Print and Mailing Capabilities:
- On-Demand Local Printing on branded diploma paper stock.
- Annual subscription includes high-quality paper stock with institutional branding.
- Unlimited reprints without additional fees, subject to available paper stock.
- Optional services include standard turnaround times for outsourced printing, USPS mail tracing, and address verification prior to mailing.

3. Comprehensive Learner Records (CLR) and Transcript Services:
- Unified platform for issuing transcripts, diplomas, certificates, digital badges, and CLRs securely.
- Flexible format delivery for transcripts in multiple formats including PDF and XML.
- Visual CLR builder tool for organizing academic data into a unified template.

4. Implementation, Templating, and Onboarding:
- Initial setup, customized template creation, and full system integration support for AU, CCAF, and AFIT.

Period of Performance
The contract will be performed annually as part of an ongoing subscription service.

Place of Performance
Services will be performed at Air University locations.

Bidder Requirements
This opportunity is a Small Business Set Aside - Total (SBA). Bidders must provide a platform that meets specified technical requirements including security clearances for handling sensitive data.

Incumbent Analysis (see Incumbents section for more detail)
The prior award history for Air University indicates a confirmed incumbent and/or closely related prior contracting with Parchment for transcript ordering and fulfillment services under FA330024G0001, including an IDV valued at $435,674 (05/10/24–05/09/29) and additional related contract actions in FY25–FY26. These efforts appear similar to the current requirement because they involve issuing and fulfilling academic credentials (transcripts/diploma-related records) for AU, and the current solicitation expands that capability into an enterprise-wide subscription for comprehensive digital and physical diploma generation, management, and issuing.