Acquisition of a Service Contract for Thermo Lumos Mass Spectrometer

Background
The National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) is dedicated to conducting and supporting medical research, training, and disseminating information on various health conditions.

The NIDDK's Advanced Mass Spectrometry Core Facility (AMSCF) plays a crucial role in protein analysis, aiding researchers in identifying protein interactions and conducting comparative studies. The facility has transitioned to a modern Lumos Mass Spectrometer, which requires ongoing maintenance through a service contract due to its complexity and the need for skilled technicians.

Work Details
The contractor will provide maintenance for the Lumos Mass Spectrometer, including:
- Response to instrument problems with remote diagnosis capabilities.
- Ability to drop ship multiple 'fix kits' to minimize service delays.
- On-site repair services and one preventive maintenance visit in the first contract year.
- Field Service Engineer labor, travel, and parts for corrective maintenance visits with a targeted response time of 3 business days.
- Priority status for technical support inquiries with immediate response time from certified service engineers using advanced digital remote support tools.
- One scheduled annual standard preventive maintenance visit with a standard PM kit included.
- Access to Unity Lab Services Online Knowledge Base.
- A 10% discount on spare parts, accessories, and consumables not covered by corrective maintenance during the contract period.
- Software and firmware updates upon request during scheduled maintenance visits.
- A 10% discount on training classes purchased during the contract validity period.

Place of Performance
National Institutes of Health, National Institute of Digestive, Diabetes & Kidney Diseases, 8 Central Drive, Bethesda, MD 20892