911 myVCF IT Support Services

The Department of Justice's Office of Information Technology (OIT) is leading a procurement action to acquire application support services for the September 11th Victim Compensation Fund's (VCF) myVCF system. The myVCF system is a Salesforce-based software solution used to manage claims submitted to the VCF. The contractor will be responsible for providing staffing, project management, reporting, and operations support for the configuration, deployment, operations, and maintenance of the myVCF solution. The tasks/services to be completed under the contract include configuration and consulting services, operations and management support services, system training support, emergency support, training services for end users, accessibility requirements support, and transition and knowledge transfer services. The period of performance for this contract is from April 1, 2025 to March 31, 2029, including a base period and four option periods.