7K20 Nutanix Software Support and Licensing - VISN

Functional Statement of Work

Nutanix HCI Software Support and Licensing

1. SCOPE: Contractor shall furnish all labor and expertise necessary to provide software licensing and technical support of the Nutanix HCI solution in VISN 23. The existing Nutanix solution has a support and maintenance contract that is expiring 9/30/2023. The number of software licenses will also be increasing, so VISN 23 has included those costs in the IGCE.
2. CONTRACT PERIOD: Contract period shall include one base year, beginning October 1, 2023 and ending on September 30, 2024, and four subsequent option periods through September 30, 2028.
3. QUALIFICATIONS: This contract will be bid out to current Government Contract holders that can provide Nutanix license and support line items due to proprietary software keys.
4. SERVICES TO BE PROVIDED:
   1. General:
      1. The contract will provide an annual software license for the Nutanix virtual server environment located in VISN 23.
      2. The contractor will provide the necessary resources and supervision to properly execute software support of the Nutanix virtual server environment located in VISN 23.
   2. Support:
      1. The contractor will provide telephone and remote VPN technical support 24/7 to the VA for the Nutanix virtual server environment.
      2. The contractor will provide software updates as they are available/applicable.
   3. New Equipment:
      1. Equipment may be added or deleted from the service contract as needed upon notification by the Contracting Officer (to be documented in writing via contract amendment).
   4. Training:
      1. Contractor will provide instructor-led training for Enterprise Cloud Platform Administrators.
      2. Training is to be on VA property and last 4 days.
      3. Part number for desired Nutanix training: EDU-C-ADM5-PVTPK
5. TERMS AND CONDITIONS:
   1. User Responsibility: The contractor will not be held responsible under the terms of this contract for repairs to equipment necessitated by user abuse and/or misuse of equipment.

The technology resides at all VISN 23 locations.