This market research notice is being conducted by Network Contracting Office (NCO)17 VHA Regional Procurement Office-West (RPOW) 5441 Babcock Road Medical Center. 302 San Antonio TX 78240 for the procurement for the Telehealth CR-2 for the Vendor shall provide Telehealth equipment (BRAND NAME OR EQUAL) to include a CR-2 and associated equipment. The equipment will be used to provide care to veterans in the local community for the El Paso VA Health Care System, 5001 N Piedras Street., El Paso, TX 79930. The contractor shall provide procurement, delivery: CR-2 Plus AF Non-Mydriatic Retinal camera Contractor shall provide and deliver a CR-2 Plus AF Non-Mydriatic Retinal camera Features: CR-2 PLUS AF Resolution in Megapixels: 24 Color. Digital Red Free, Digital Cobalt: YES FAF photography mode: YES Anterior photography: YES Angle of view: 45 / 2 x digital magnification Minimum pupil size (SP Mode): 4,0 mm ( 3,3 mm ) Working Distance: 35 mm Low flash mode: YES Observation light source: IR LED Flashlight: Strobo tube Observation Monitor: 3,0-inch LCD Monitor Video output: Full HD on an external monitor Auto Focus: Yes Auto Shot: Yes Auto Switching (from anterior to retina observation): YES Auto Exposure: YES Dimensions: w x d x h (mm): 305 x 500 x 513 Weight (kg): 19,9 Optional Accessories: External fixation light (EL-1) AIO 800 PC w/ Wired Keyboard & Mouse 2. Contractor shall provide and deliver an AIO 800 PC w/ Wired Keyboard & Mouse Operating system: Windows 11 Pro (preinstalled with Windows 10 Pro Downgrade) [1,2] Processor: Intel Core i7-12700 (up to 4.9 GHz with Intel Turbo Boost Technology, 25 MB L3 cache, 12 cores, 20 threads) [6,7] Processor technology: Intel vPro Technology Chipset: Intel Q670 (vPro ) Graphics: Integrated: Intel UHD Graphics 770 Display: 23.8" diagonal, FHD (1920 x 1080), IPS, anti-glare, 250 nits, 72% NTSC Memory: 16 GB DDR5-4800 MHz RAM (1 x 16 GB) Memory slots: 2 SODIMM Hard drive: 256 GB PCIe NVMe TLC SSD Wireless technology: Intel Wi-Fi 6E AX211 (2x2) and Bluetooth 5.3 wireless card (supporting gigabit data rate) External I/O Ports: Left side:1 headphone/microphone combo Right side:1 SuperSpeed USB Type-C 10Gbps signaling rate (charging); 1 SuperSpeed USB Type-A 10Gbps signaling rate Rear:1 RJ-45; 1 HDMI 2.0a; 2 SuperSpeed USB Type-A 10Gbps signaling rate; 2 SuperSpeed USB Type-A 5Gbps signaling rate; 1 Dual-Mode DisplayPort 1.4; 1 SuperSpeed USB Type-C 20Gbps signaling rate Expansion slots: 1 M.2 2230/2280; 2 M.2 22801 PCIe M.2 2230/2280 slot for WLAN or Storage and 2 PCIe M.2 2280 slot for storage. Energy efficiency: TCO Certified ENERGY STAR certified Webcam: 5 MP Swivel camera with integrated dual array digital microphones [11] Audio: Audio by Bang & Olufsen, headset and headphone side ports (3.5 mm), high performance integrated stereo speakers Factor: All-in-one Pointing device: 125 Wired Mouse Keyboard: Wired Desktop 320K Keyboard Dimensions (W X D X H): 21.14 x 9.37 x 21.97 in System dimensions may fluctuate due to configuration and manufacturing variances. Weight: 19.75 lb. Warranty: 1 year of parts, labor, and on-site repair. Support Service Included: 3-year Next Business Day Onsite Desktop Hardware Software included: Notifications; PC Hardware Diagnostics UEFI; Support Assistant; Connection Optimizer; Privacy Settings; PC Hardware Diagnostics Windows; Desktop Support Utilities; My; Quick Drop; Easy Clean; Touch point Customizer for Commercial; Easy Clean Keyboard Driver; HSA Fusion for Commercial; HSA Telemetry for Commercial Security management: Trusted Platform Module TPM 2.0 Embedded Security Chip shipped with Windows 10 (Common Criteria EAL4+ Certified) (FIPS 140-2 Level 2 Certified); Secure Erase; Sure Click; Sure Sense; Absolute Persistence module; Sure Admin; BIOSphere Gen6; Client Security Manager Gen7; Tamper Lock; Sure Start Gen7; Sure Run Gen5; Sure Recover Gen5 Security software license: Wolf Pro Security Edition (1 year) [56] Sustainable Impact Specifications: [29,30,31,32] Ocean-bound plastic in speaker enclosure; 40% post-consumer recycled plastic; 30% ITE-derived closed loop plastic; Low Halogen; 80 Plus Platinum power supplies available Monitor Arm for AIO 800 Series 3. Contractor shall provide and deliver two (2) Monitor Arm for AIO 800 Series Compatibility: Mini 2100 series, Mini 5100 series, 300 series, 300 series, 400 series, 400 series, 500 series, 600 series, 600 series, 4320t Mobile Thin Client series, ProBook s-series, ProBook m-series, ProBook b-series, EliteBook p-series, Mobile Workstations; 6000 Pro All-in-One Business PC. NOTE: Not all models are available in all regions. Warranty: One-year limited warranty. Additional support is available 24 hours a day, seven days a week by phone as well as online support forms. NOTE: Certain restrictions and exclusions apply. Consult the Customer Support Center for details. What's in the box: Monitor Arm; Desk clamp and grommet mount accessory kits; Documentation Image SPECTRUM Capture Plus Software 4. Contractor shall provide and deliver an image Capture Plus Software Image Spectrum Capture Plus is software used to provide detailed images of a patient`s eye. This software can display a Fundus Auto Fluorescence (FAF) image that can be superimposed over a color image to show the user a more precise view of the patient`s eye. These images can then be assigned a specific Diagnostic (Dx) tag which helps with sorting purposes when the image is sent to a printer. The images can be exported onto a Compact Disc (CD) or Removable Storage Media in a variety of formats including Joint Photographic Experts Group (JPEG) and BitMap (BMP). 10 Ft USB A/B Cable 5. Contractor shall provide and deliver a 10 Ft USB A/B Cable a. Connection A: USB 2.0, Connector B: USB, Length: 3 m (10 ft), Color: Black b. Suitable for many newer USB compatible printers, laser sowohl and ink jet c. Black Cable and Plug d. Box contents: one USB A to USB B Cable on PC/Notebook/Printer/Digital Camera/Scanner e. Standard version (PC) connector on one end, standard (Printer) connector on type B opposite K2 Table (20 x36") 7. Contractor shall provide and deliver a K2 Table (20"x36") Wheelchair Accessible base Top Size: 20" x 36" (510 x 915) Capacity: Up to 3 instruments Model No. K2036RTP5 Task/Lab Stool with Back 8. Contractor shall provide and deliver a Task/Lab Stool with Back Global Product Type: Task/Lab Stool with Back Recommended Applications: Healthcare Seat Color: Black Back Color: Black Seat/Back Color: Black Pneumatic Seat Height Adjustment: Yes Back Height Adjustment: Yes Seat Glide Mechanism: Yes Seat Material: Vinyl Back Material: Vinyl Base Material: Steel Back Surface Material: Vinyl Weight Capacity (text): Supports Up to 250 lb. Master Caster w/Lock for Task/Lab Stool w/Back (set of 5) 9. Contractor shall provide and deliver a Master Caster w/Lock for Task/Lab Stool w/Back (set of 5) Brand: Master Caster Caster Quantity: 5/Set Wheel Type: Hard Twin Wheel Weight Capacity Text - 110 lbs. Per Caster Product Type - Casters & Glides-Office Furniture Casters Caster/glide/wheel - Grip Ring Stem Twin Wheel Casters ACRYLIC GUARD FOR CR2 10. Contractor shall provide and deliver two (2) ACRYLIC GUARD FOR CR2 Protects screen and lens Eye Fix Lamp (F) 11. Contractor shall provide and deliver an External Eye Fixation Lamp EL-1 a. High-Capacity Battery: must use rechargeable LP-EL Lithium-ion battery pack rather than standard AA batteries. b. Power Control: must have the capacity to be dialed down from full power all the way to \(1 \div 8192\) power in 1/3 stops for maximum flexibility. c. Built-in Modeling Light: must have Dual bi-color LED modeling lamps. d. Weather Sealing: must have dust and water resistance standards as professional EOS-1D series camera bodies. Software Applications The Contractor shall provide and update all software applications, as they become available, through usual commercial channels. The Contractor shall make recommendations for application upgrades. Software means the application software and license to the Customer by the original software developer. Customer means the site of the firm, group, company, or corporation. Software Support Services The Contractor must provide unlimited telephone and email support to Customer inquiries regarding the use and operation of the software. This does not include training in the use of the software, customer modifications, product development, or modification of existing source codes belonging to the Government. Software fixes, patches, and free software updates must be made available through the duration of the contract. Troubleshooting and Repair Any problems with the system must be isolated and repaired by the Contractor. The Contractor will trouble shoot the hardware, software, and communications equipment to determine the best method of repair. If problems are found, the Contractor shall contact the appropriate and authorized maintenance organization or company and track the trouble call until it is resolved. Contractor Responsibilities During the term of this contract, the Contractor shall provide support at the Customers request and will use its best efforts to provide prompt software support services to the Customer by telephone. The Contractor shall provide telephone support to Customers between the hours of 8:00 am and 5:00 pm mountain time, Monday through Friday, excluding holidays recognized by the VA. The Contractor shall use its best efforts to respond promptly to all inquiries by the customer within one (1) hour of notification that service is required. GENERAL INFORMATION Hours of Operation Normal hours of operation are Monday through Friday from 8:00 am to 4:30 pm MST, excluding holidays. All services shall be performed during normal hours of coverage unless requested and approved by the COR. Due to the nature of the project, the Contractor understands that a portion of the work will be performed in occupied areas. Therefore, work shall be performed in strict accordance with the Conformance Standards and OSHA regulations. Contractors shall perform work in a professional manner and shall minimize the disruption of normal operations of the facility including the occupied patient and staff areas. Federal Holidays observed by the VAMC are: New Year's Day Labor Day Memorial Day Thanksgiving Day Christmas Day Juneteenth M L King's Birthday Columbus Day President's Day Veterans Day Independence Day Also included would be any other day specifically declared by the President of the United States to be a National Holiday. When a holiday falls on a Sunday, the following Monday shall be observed as a legal holiday by U.S. Government agencies. When a holiday falls on a Saturday, the preceding Friday shall be observed as a legal holiday. Security requirements The Contractor s employees must wear visible identification and company uniforms, approved by the COR, at all times while on the premises of the VAMC. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section or the COR. The VAMC will not invalidate or make reimbursement for any parking violations of the Contractor under any conditions. Smoking is prohibited inside any building at the VAMC. Possession of weapons is prohibited. Enclosed containers, including tool kits, must be subject to a search. Violations of VA regulations may result in citations answerable in the United States (Federal) District court, not a local district, state, or municipal court. 5.0 Information systems officer, information protection: The contractor shall not have access to VA Desktop computers, nor shall they have access to online resources belonging to the government while conducting services. If removal of equipment from the VA is required, any memory storage devices, such as hard drives, solid state drives and non-volatile memory units shall remain in VA control and shall not be removed from VA custody. a. This equipment must be able to perform the following functions for all the Las Cruces area. b. SPECIFIC INSTRUMENT REQUIRED: El Paso VA Health Care System. 5001 N Piedras Street., El Paso, TX 79930 for CR-2, Las Cruces area. c. If this is an item your business can provide, please respond to this Sources Sought Notice by 10:00 AM Central Time on Monday 13 July 2026. d. The intent of this notice is to establish sources to define the procurement strategy (e.g. set-aside, sole source, unrestricted) for a solicitation that VA intends to post soon. Interested contractors are requested to respond in accordance with the following: e. Where is the item manufactured, the VA is interested in procuring items manufactured in the United States. Provide City and State. f. You have an existing GSA or VA, Federal Supply Schedule contract, include the contract details in your response. Please note that VA is particularly interested in determining the availability of Service Disable Veteran Owned Small Business/Veteran Owned Small Business or other Small Business manufacturers or authorized distributors that can provide this item. Respond to this notice if you can provide these products listed in the table in the background and requirement section above. In response, please cite your business size status. DISTRIBUTORS: You must provide proof that you are an authorized distributor. VA does not accept gray market items. Vendors are requested to submit estimated market research pricing with their responses. The estimated pricing will be considered when determining the procurement strategy for the future solicitation. (e.g., if CO determines that capable small businesses cannot provide fair and reasonable pricing, then the solicitation will not be set aside). Responses should include: (1) Business Name (2) Business Address (3) Point of Contact - Name - Phone Number - E-mail Address (4) SAM UID Number (5) NAICS code (6) Business Size: SMALL or LARGE (7) Type of Business: SERVICE-DISABLED VETERAN OWNED (SDVOSB), VETERAN OWNED(VOSB), 8A, HUBZone, WOMAN-OWNED (WOSB), etc. (8) Letter stating OEM authorized dealer, authorized distributor, or authorized reseller for the proposed equipment and/or services if applicable (9) GSA/FSS Contract Number if applicable All businesses eligible to provide this item are encouraged to reply as this information may be used to determine potential set-asides for the above-noted requirement. 10. Send responses to: michelle.cunningham@va.gov. DISCLAIMER: THIS NOTICE OF INTENT IS NOT A REQUEST FOR COMPETITIVE QUOTES. However, Contractors may submit a capability statement, proposal, or quotation which shall be considered by the contracting officer whether to continue with the sole source procurement or to provide for competition. Due to technical issues, please allow additional time if you re using electronic means. Responses received will be evaluated; however, a determination by the Government not to compete with the proposed procurement based upon responses received to this notice is solely within the discretion of the Government.
Background
This market research notice is being conducted by the Network Contracting Office (NCO) 17 VHA Regional Procurement Office-West (RPOW) located at 5441 Babcock Road, Medical Center, Suite 302, San Antonio, TX 78240.
The purpose of this procurement is to acquire Telehealth equipment, specifically the CR-2 Plus AF Non-Mydriatic Retinal camera and associated equipment. This equipment will be utilized to provide care to veterans in the local community through the El Paso VA Health Care System located at 5001 N Piedras Street, El Paso, TX 79930.
Work Details
The contractor shall provide and deliver the following Telehealth equipment:
1. **CR-2 Plus AF Non-Mydriatic Retinal Camera**
- Resolution: 24 Megapixels
- Features: Digital Red Free, Digital Cobalt, FAF photography mode, Anterior photography
- Angle of view: 45° / 2x digital magnification
- Minimum pupil size: Ø 4.0 mm (Ø 3.3 mm)
- Working Distance: 35 mm
- Low flash mode: Yes
- Observation light source: IR LED
- Flashlight: Strobo tube
- Observation Monitor: 3.0-inch LCD Monitor
- Video output: Full HD on an external monitor
- Auto Focus: Yes
- Auto Shot: Yes
- Auto Switching from anterior to retina observation: Yes
- Auto Exposure: Yes
- Dimensions (mm): 305 x 500 x 513
- Weight: 19.9 kg
- Optional Accessories: External fixation light (EL-1)
2. **AIO 800 PC with Wired Keyboard & Mouse**
- Operating System: Windows 11 Pro (with downgrade option)
- Processor: Intel® Core™ i7-12700 (up to 4.9 GHz)
- Memory: 16 GB DDR5-4800 MHz RAM
- Hard Drive: 256 GB PCIe® NVMe™ TLC SSD
- Display: 23.8" FHD (1920 x 1080)
3. **Monitor Arm for AIO 800 Series**
4. **Image Spectrum Capture Plus Software**
5. **10 Ft USB A/B Cable**
6. **K2 Table (20"x36")**
7. **Task/Lab Stool with Back**
8. **Master Caster w/Lock for Task/Lab Stool w/Back (set of 5)**
9. **ACRYLIC GUARD FOR CR2**
10. **External Eye Fixation Lamp EL-1**
Place of Performance
El Paso VA Health Care System, 5001 N Piedras Street, El Paso, TX 79930
Bidder Requirements
Bidders must provide proof of being an authorized distributor for the proposed equipment and/or services; gray market items are not accepted by the VA.
Additionally, bidders should indicate if they have a GSA or VA Federal Supply Schedule contract and provide details regarding their business size status.
Incumbent Analysis (see Incumbents section for more detail)
This opportunity appears to have a confirmed incumbent and/or closely related prior contract, with Iron Bow Technologies awarded CR-2 Plus AF non-mydriatic retinal camera telehealth equipment for VA use under contracts 36C10G21D0016-36C24623N1028 ($89,448; 09/04/23–02/03/24) and 36C10G21D0016-36C24724N0780 ($59,632; 07/03/24–12/26/24). The prior award descriptions reference the same CR-2 Plus AF Canon retinal camera used for VA telehealth, suggesting the current requirement is a continuation or follow-on procurement of similar equipment and associated telehealth setup.