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36C25624Q1381 Vocera Communications Software Support & Maintenance

ID: 36C25624Q1381 • Type: Sources Sought • Match:  95%
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Description

The Department of Veterans Affairs has a need to secure Vocera Communications software, support, and maintenance. DISCLAIMER: THIS IS A SOURCES SOUGHT NOTICE ONLY. THIS SYNOPSIS IS NOT A REQUEST FOR QUOTE, PROPOSAL, OR BID. This notice is not a solicitation as defined by FAR 2.101, therefore it shall not be construed as a commitment by the government to enter into a contract, nor does it restrict the government to an acquisition approach. All information contained in this Request for Information (RFI) is preliminary as well as subject to amendment and is in no way binding on the government. Information submitted in response to this notice is voluntary; the government will not pay for information requested nor will it compensate any respondent for any cost incurred in developing information provided to the government. The government is requesting that restrictive or proprietary markings not be used in response to this notice. If a solicitation is released, it will be synopsized in the Federal Contract Opportunities website or General Services Administration (GSA). It is the responsibility of the interested parties to monitor these sites for additional information pertaining to this RFI. 1. Title: VOCERA COMMUNICATIONS SOFTWARE SUPPORT & MAINTENANCE See attached RFI for more details See attached document: 36C25624Q1381_RFI. See attached document: Draft SOW_ VOCERA COMMUNICATIONS SOFTWARE SUPPORT & MAINTENANCE
Background
The Department of Veterans Affairs (VA) is seeking to secure Vocera Communications software, support, and maintenance for the new Community Resource and Referral Center (CRRC), a facility dedicated to serving homeless Veterans since December 4, 2023.

The goal of this contract is to ensure that the Vocera software operates at optimal performance levels, providing essential communication services within the VA system.

Work Details
The contract includes the following specific products and services:
1. Support & Maintenance for Vocera Communications software:
- Perpetual Term License Support & Maintenance
- Subscription Term Renewal, Support & Maintenance
2. Support & Maintenance shall include:
- Availability of patches, updates, enhancements, and new versions of the software covered.
- Telephone and email technical support:
i. 24-hour, 7 days per week, 365 days per year for Severity Level 1 issues.
ii. 8am – 5pm in End User’s time zone for Severity Level 2 and 3 issues excluding U.S. weekends and holidays.
iii. Troubleshooting and work-arounds for software issues with Vocera Products.
iv. Problem resolution for software issues that cannot be resolved through reference to the Vocera Documentation and Support knowledge base.
- Up to 5 designated support contacts from the Michael E. DeBakey VA Medical Center (MEDVAMC)/CRRC.
- 1 Return Material Authorization (RMA) Contact.
- Dedicated Technical Support Engineer.
- Vocera support web access available 24/7.

Place of Performance
The services will be performed at the Michael E. DeBakey VA Medical Center located at 2002 Holcombe Blvd., Houston, TX 77030.
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Overview

Agency
VISN 16: South Central VA Health Care Network (VISN-16) [VA - VHA]
Response Deadline
Aug. 30, 2024, 5:00 p.m. EDT Past Due
Posted
Aug. 25, 2024, 12:05 p.m. EDT
Set Aside
None
NAICS
517112 - Wireless Telecommunications Carriers (except Satellite)
PSC
6515 - Medical And Surgical Instruments, Equipment, And Supplies
Place of Performance
Department of Veterans Affairs Michael E. DeBakey VA Medical Center Houston 77030
Source
Open
Links
Department of Veterans Affairs
Current SBA Size Standard
1500 Employees
Est. Level of Competition
Low
Est. Value Range
Experimental
$500,000 - $1,500,000 (AI estimate)
Odds of Award
21%
Signs of Shaping
The solicitation is open for 5 days, below average for the VISN 16: South Central VA Health Care Network and it was released over a weekend.
On 8/25/24 VISN 16: South Central VA Health Care Network issued Sources Sought 36C25624Q1381 for 36C25624Q1381 Vocera Communications Software Support & Maintenance due 8/30/24. The opportunity was issued full & open with NAICS 517112 and PSC 6515.
Primary Contact
Title
Contract Specialist
Name
Douglas Collins   Profile
Email
douglas.collins@va.gov
Phone
(832) 352-2915

Documents

Posted documents for Sources Sought 36C25624Q1381

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Additional Details

Source Agency Hierarchy
VETERANS AFFAIRS, DEPARTMENT OF > VETERANS AFFAIRS, DEPARTMENT OF > 256-NETWORK CONTRACT OFFICE 16 (36C256)
FPDS Organization Code
3600-00256
Source Organization Code
100186525
Last Updated
Sept. 9, 2024
Last Updated By
douglas.collins@va.gov
Archive Date
Sept. 9, 2024