USCIS Customer Service Accounts and Integration (CSAI) III
Type: Forecast • Source ID: F2025072091
Overview
Description
USCIS has a requirement for Customer Service Accounts and Integration (CSAI) with the objective to obtain professional IT services for the USCIS Office of Information Technology (OIT) Office of Chief Information Officer (CIO) to operationalize the integrated online account experience to enhance customer service and interaction with the public seeking benefits adjudicated by USCIS. This is a follow-on contract to the existing CSAI contract and provides for implementing the next phases of our requirement
Est. Value
Min: $10,000,000
Max: $20,000,000
Max: $20,000,000
Est. Award Date
9/25/26
Future Opp
Source Est. Solicitation Date
6/15/26
Pricing
Firm Fixed Price
Forecast Type
Follow-On To Existing Contract
Place of Performance
Camp Springs, MD USA
Forecast Source
Citizen and Immigration Services is forecasted to issue a recompete procurement for USCIS Customer Service Accounts and Integration (CSAI) III around 9/25/26 worth up to $20,000,000.
Agency
Source Level 1 Agency
Department of Homeland Security
Source Level 2 Agency
USCIS
Incumbent
Incumbent
Award ID
Potential Value
$24,132,575.62
Period of Performance
9/27/24
-
9/26/26
Contacts
Point of Contact
Katherine Brown Profile
Point of Contact Email
Point of Contact Phone
(802) 503-9105
Potential Bidders and Partners
Similar Active Opportunities
Additional Detail
Date Published
9/23/25
Date Modified
9/23/25
Source Est. Period of Performance Start
9/27/26
Source Est. Period of Performance End
9/26/28
Source Forecast ID
F2025072091