U.S. Customs and Border Protection Human Resources Information Technology (HR IT) 2024+

This requirement is to procure services for technology architecture, governance, compliance, development and implementation, and maintenance of HR IT solutions built on the cloud Software-as-a-Service (SaaS), Platform- as-a-Service (PaaS), and Infrastructure-as-a-Service (IaaS) platforms, including, but not limited to Salesforce, Java, Gloo, Amazon Web Services (AWS), and UiPath ecosystem products used in support of CBP Office of Human Resources Management (HRM) and administrative system and application modernization initiatives. HRM is seeking support for application delivery and integration / API solutions using agile-based development to meet user needs through a continuous delivery of working software and demonstrations such that work products align with the CBP HR IT architecture and standards within the HRM product ecosystem. This includes agile lifecycle management at the portfolio and scrum team level, stakeholder engagement and cross-organization collaboration, integration support, deployment release and coordination, as well as accreditation, cyber resilience, privacy, and 508 compliance support. The scope of this work includes operations and sustainment of HRM s cloud-based SaaS and PaaS technology solutions, including ongoing application/solution maintenance and enhancement support for existing and newly developed solutions, working with existing service desk operations, and employing service level and performance monitoring. HRM also requires support for Data Transformation and Analytics, to include data management as well as conversion and migration from legacy to modernized systems. Project Management, Deployment, and Change Management support will be required to ensure services are delivered within cost and schedule constraints and that effective strategies are implemented so users and stakeholders are fully aware of new and upcoming application deployments and that they are fully trained, equipped with job aids and prepared to adopt new solutions to carry out their business processes. Acquisition Strategy: GWAC Task Order under CIO-SP3 / CIO SP3 Small Business.