TSA IT Operations and Maintenance Services (NEXUS)

Provide TSA with secure, reliable, cost effective, and robust IT operations and maintenance services across a broad spectrum of evolving technologies (e.g. servers, desktop/mobile and enterprise applications), environments for applications (development, testing, and production), system applications, local and wide area networks, data hosting centers, operational support centers, cloud services, A.I. services, customer support services, desktop services, collaboration services, communications capabilities, telecommunications, data analytics, and information security). The Contractor must provide day to day operational IT services necessary for TSA users of voice, video, and data systems. Objective 1: Operate and maintain TSA s existing IT capabilities, with no break in service. Objective 2: Transition into Operations and Support new IT technologies developed by IT Engineering. Objective 3: Provide end user support for users of TSA s IT capabilities, including a centralized Single Point of Contact (SPOC) helpdesk and dedicated onsite support at TSA identified locations. Objective 4: Execute an IT service delivery model that meets TSA s service level requirements in a consistent, timely, and effective manner while providing reliable, sustainable, and standards-based technology. Objective 5: Provide program management activities and other general contract management services needed to achieve the cost, schedule and performance requirements specified under the contract and achieve the previously stated objectives.