Transition of USCG Voice & Internet Services off Expiring GSA & Local Contracts to GSA EIS Contract

For over 20 years, GSA has offered full service contracts delivering local services such as voice, data and Internet requirements to government agencies on a variety of contracts to include Networx, Washington Interagency Telecommunication System 3 (WITS3) and Local Service agreements (LSAs). These contracts provide a wide variety of local telecoms services to hundreds of locations, both CONUS and OCONUS. In May 2026, these contracts will expire, and GSA has announced that they are getting out of the local services business and will no longer provide a full service offering. Government agencies, to include the United States Coast Guard (USCG), are required to find adequate replacement of expiring contracts and transition all services to new contracts and carriers by the deadline of May 2026. The USCG's goal is to acquire, manage and support local telecommunication services critical to the support and operational missions of the USCG. Local Telecommunication Services are those services provided by Local Exchange Carriers (LECs), GSA Regional Services and the like but does not include services that make up a wide or local area network. LEC s and GSA s full-service contracts deliver local voice, data, PBX, CENTREX, video conferencing, Internet, and other telecommunications services to every USCG Unit at both CONUS & OCONUS locations and consists of over 70,000 circuits & services. Services are provided to USCG locations within GSA-owned properties (Federal Bldgs), USCG owned and leased properties and/or properties controlled or owned by other government agencies (Navy, Air Force, etc). USCG requires like-for-like replacement, technologically-equivalent or comparable transformation of services at all its locations in addition to ordering, provisioning, billing, inventory, and 24/7 customer service support for life-cycle management. Services obtained under this contract may be of any duration required by the Government. The requirement of this contract is to have technical standards and service levels equivalent to those of the GSA Networx, Regional LSAs and WITS3 contracts currently in place. This includes technical requirements, connectivity, features, standards, ordering, billing, inventory, network management and provisioning. USCG will require a fully-operational, functional and robust contractor s commercial Operational System (OS). USCG intends to prepare, issue, and manage orders, billing and inventory electronically in the designated vendors online web portal (OS). The contractor shall be required to provide services in all service areas such as business processes, engineering, provisioning, implementation, documenting, and operations and maintenance(O&M) services required for full lifecycle support for all current and future USCG local telecommunication solutions developed, implemented, and maintained by the USCG. The contractor shall supply services that support USCG technical missions such as but not limited to business processes, organizational strategy consulting, technical project management, coordinating and facilitating technical requirements, and analysis of telecommunications billing information.