Technical Helpdesk Support Services (THDSS)
Type: Forecast • Source ID: F2025070113
Overview
Description
USCIS has a requirement for contractor support to provide Technical Helpdesk Support Services (THDSS). The objective of this effort is to provide eProcessing THDSS to applicants requesting assistance by telephone, web form, email and live chat as a channel of communication. USCIS applicants are defined as any individual or group seeking immigration benefits and services information provided by the eProcessing THDSS system. The contractor shall provide all necessary personnel and support services to answering incoming calls and respond to electronic inquiries while providing technical problem resolution or a referral to the proper Remedy Queue for resolution with follow-up for issue resolution to applicants.
Est. Value
Min: $50,000,000
Max: $100,000,000
Max: $100,000,000
Est. Award Date
12/16/25
Future Opp
Source Est. Solicitation Date
9/15/25
Set Aside
8(a)
Pricing
Firm Fixed Price
Forecast Type
Follow-On To Existing Contract
Place of Performance
Camp Springs, MD USA
Forecast Source
Citizen and Immigration Services is forecasted to issue a recompete procurement for Technical Helpdesk Support Services (THDSS) around 12/16/25 worth up to $100,000,000.
Agency
Source Level 1 Agency
Department of Homeland Security
Source Level 2 Agency
USCIS
Incumbent
Incumbent
Award ID
Potential Value
$21,318,942.96
Period of Performance
2/1/23
-
1/31/26
Contacts
Potential Bidders and Partners
Similar Active Opportunities
Additional Detail
Date Published
5/1/25
Date Modified
5/1/25
Source Est. Period of Performance Start
2/1/26
Source Est. Period of Performance End
1/31/31
Source Forecast ID
F2025070113