Organizational Resources and Support (ORS) Division, Business Office Branch Operational Support

The purpose of this statement of work (SOW) is to have contractors provide professional services support to the Front Office of the Office of Facilities and Asset Management (OFAM), Organizational Resources and Support (ORS) Division, Business Office Branch. The CBP, OFAM, ORS, BOB (Business Office Branch) Division/Branch, requires services for centralized administrative and mission support to the OFAM Program Management Offices (PMO). The scope and purpose are to increase efficiencies and minimize the Divisions/PMOs administrative responsibilities. CBP, OFAM, ORS, Front Office and BOB require an array of services related to Business Operations and Front Office Management. These services include: Strengthen OFAM internal controls oversight and testing. Provide complex data/program/process analysis related to OFAM programs. Corrective action planning. Implement OFAM program and process improvements. Develop analytical tools. Benchmark OFAM program performance. Develop OFAM policies, procedures, and processes. Provide technical leadership in the use of traditional and digital approaches to develop and implement innovative, creative, and effective strategies to capture, interpret and share technical knowledge. Define the knowledge management strategy for knowledge base and maintain high quality, up-to-date, and searchable content for audiences of varying skill level. Work effectively across the organization to develop and support new and existing processes for retention of knowledge. Leverage OFAM s analytics to evaluate business impact, track the usage and define efficiency of the knowledge base content. Establish guidelines based on knowledge base best practices and develop best practices to ensure continued future success. Usage of a variety of technology to include development and maintenance of OR&S SharePoint pages; and Provide support to Records and information Management and OFAM Policy, Processes and Resources. Acquisition Strategy: 8a Direct Award