Operations and Maintenance Bridge

The Contractor shall assist the OCIO Operations Portfolio in maintaining and maturing the current operations to keep FEMA s information systems infrastructure available and operational. The Contractor must support traditional operations and maintenance activities and be able to support these activities during periods of Continuity of Operations activities. The scope of work will involve the execution of task orders. Specific categories of tasks that fall within this scope of work and the necessary Contractor capabilities are outlined in the following sections. Staff qualification minimum requirements are also addressed. The Contractor shall ensure that it supports and maintains FEMAs technical infrastructure, processing power, data storage and retention abilities including Continuity of Operation Planning (COOP) in all aspects of this work. Since workloads may fluctuate considerably due to crisis or disaster periods, the Contractor s staffing processes must be flexible and capable of adequately responding to variations in service. The Contractor shall support the primary operations locations in the Mount Weather Emergency Operations Center (MWEOC) in Virginia, FEMA Headquarters, and other sites located in the National Capital Region. Additional locations include FEMA Regional offices, FEMA National Processing Service Centers (NPSCs), FEMA s Brooke Road facility, the National Emergency Training Center (NETC), Long Term Recovery Centers (LTROs), Logistics Centers, Mobile Disaster Recovery Centers (MDRCs), Distribution Centers, and Joint Field Offices (JFOs), Center for Domestic Preparedness (CDP) and other permanent or temporary facilities located in the United States and Territories. The scope of this contract also includes contractor support to FEMA s technical staff for operations, maintenance, and proactive monitoring using FEMA s tools of FEMA s networks, systems and applications. The contractor will support FEMA systems and technical environment.