Noncitizen Communication Service (formerly DTS)

The ICE Noncitizen Communications Service (NCS) contract will be a 15 year contract valued at approx. $270 million. The scheduled release date is approx. 6/30/2022. The NCS contract provides communications services for Contract Detention Facilities (CDF), ICE-owned Service Processing Centers (SPC), Dedicated Intergovernmental Service Agreements (DIGSA), and state and local facilities operating under intergovernmental service agreements (IGSA), and temporary holding facilities. Primary detention facility locations include CDFs, SPCs, and DIGSAs. Secondary detention facility locations include IGSAs. Tertiary facilities include temporary holding cells and other facilities as directed by ICE. The Noncitizen Communication Service contract includes a pro bono telephone network for noncitizens housed at all Primary, Secondary, and Tertiary Facilities. At Primary facilities, NCS will also provide domestic debit, collect and prepaid collect calls and debit international calls via traditional stainless-steel phones, privacy enclosures as well as tablet service. ICE reserves the right to add or delete facilities as needed. This contract is a set-aside for small businesses under NAICS 517911, Telecommunications Resellers (less than 1,500 employees). This contract will provide NCS service for noncitizens housed at 39 Primary facilities, approximately 300 Secondary facilities, and approximately 64 Tertiary facilities located throughout the United States. Revenue generated from debit, collect, and prepaid collect calls, and tablet usage at Primary facilities and Tertiary facilities will be the sole source of revenue to the contractor. The facilities do not allow incoming calls and no call volume is guaranteed. Third party revenue sharing agreements to aid in the sale of debit cards are prohibited. It is the contractor's responsibility to ensure compliance with all Federal, State and local Regulatory requirements (e.g. FCC regulations, State PUC requirements), and ICE/ERO Detention Standards for Telephone Access (Performance Based National Detention Standards PBNDS 2011 with 2016 Revisions if applicable) provided as Attachment D under Section J, and the American Correctional Association (ACA) Standards. All proposed fees for domestic calls at Primary facilities shall not exceed the safe harbor ratesoutlined in the FCC order on Rates for Interstate Inmate Calling Services, 78 Fed. Reg. 67956 (November 13, 2013), FCC 21-60, or any future updates to these Orders.