NHTSA's Vehicle Safety Hotline
Type: Forecast • Source ID: NHTSA_2026_002
Overview
Description
Purpose is to acquire a turnkey call center operation to obtain mission-critical information from consumers (callers) about vehicle or vehicle equipment problems that may lead to a formal safety defect investigation; record complaint data on possible safety-related vehicle problems; answer consumer questions related to vehicle and child safety issues related to child car seats; perform call-backs from recorded voice mail messages; and other similar related activities.
Est. Value
Min: $10,000,000
Max: $19,999,999
Max: $19,999,999
Est. Award Date
1/31/26
Source Est. Solicitation Date
1/31/26
Set Aside
Small Business
Pricing
Time and Materials/Labor Hours
Procurement Method
To Be Determined
Forecast Type
Recompete
Place of Performance
USA
Department of Transportation is forecasted to issue a recompete procurement for NHTSA's Vehicle Safety Hotline around 1/31/26 worth up to $19,999,999.
Agency
Source Level 1 Agency
Department of Transportation
Source Level 2 Agency
National Highway Traffic Safety Administration (NHTSA)
Incumbent
Incumbent
Agile Decision Sciences, LLC
Award ID
47QRAD20D8174/693JJ921F000074
Contacts
Point of Contact
Brandon Gobel Profile
Point of Contact Email
SBA Advisor
michelle.shanahan@ad.dot.gov
Small Business Offices
Potential Bidders and Partners
Similar Active Opportunities
Additional Detail
Date Published
11/17/25
Date Modified
11/17/25
Source Est. Period of Performance Start
6/30/26
Source Forecast ID
NHTSA_2026_002