Microsoft 365 Management, Operational Support, and Enhancements (MOSE)

USCIS has a requirement for Microsoft 365 Management, Operational Support, and Enhancements (MOSE). This Operations and Maintenance Services requirement will assist USCIS to operate, optimize, enhance and maintain existing M365 services, onboard new M365 services, and plan and develop strategies for future service sustainment, not limited to, but including: Core productivity applications (Word, Excel, PowerPoint, Outlook, OneNote); Collaboration and Communication (Microsoft Team, SharePoint Online, OneDrive for Business, Loop, Whiteboard); Security and Compliance (Microsoft Purview, Defender, Entra ID, Intune, Rights Management and Information protection); Power Platform (Power Bi, Apps, Automate and Virtual Agents); Project and Task Management (Planner, To Do, List); Additional Services and Tools (Booking, Forms, Stream, Sway); Artificial Intelligence and Automation (Microsoft Copilot). Assisting in planning and executing the rollout of Copilot /AI service in accordance with DHS and USCIS security and privacy policies as well as additional Microsoft 365 Services, USCIS may choose to adopt. Additionally, USCIS needs support for M365 service integrations with both Microsoft and non-Microsoft Technologies, e.g., AirWatch, ServiceNow, Archive360, JAMF, and AgilQuest. *Small business set aside to be determined through market research. USCIS intends to issue a Request for Information during May 2026.