Language & Interpretation Support Services - Refugee, Asylum, & International Operations (RAIO) Directorate

-- Update, 02/28/2025: Updated estimated solicitation release & anticipated award dates. Presolicitation Synopsis with Draft Solicitation available: https://sam.gov/opp/337f2e178bbf4d44a7cc25e88f4f24ce/view Language and Interpretation Support Services for the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Refugee, Asylum, & International Operations (RAIO) Directorate, Asylum Division Headquarters (HQASM), and International & Refugee Affairs (IRAD). This requirement supports the divisions mission by enabling trained officers to interview asylum and protection seekers in their native languages using telephonic, video conferencing, and, in rare cases, in-person interpreter and translation services. Interviews by phone are generally completed using conventional telephones and computer applications for transcribing. To fulfill the divisions mandates, USCIS requires ready access to a comprehensive set of high-quality language and interpretation services.