Information Technology (IT) Operations and Maintenance (O&M) Support Services

In support of its mission, the CISA Office of the Chief Information Officer (OCIO) requires CISA Information Technology (IT) Operations and Management (O&M) Support Services (ITOMSS). Operational and management solutions are required to facilitate the sustainability and administration of the IT systems in support of the CISA mission requirements, to include the graduation of the Stakeholder Requirements Management (SRM) support into the O&M cycle and Video Teleconferencing (VTC). These solutions increase the productivity of end users, engineers, mission support personnel, administrative users, and all offices in support of CISA's overall mission by quickly and efficiently delivering reliable, innovative, and secure IT services. CISA OCIO is responsible for the portfolio of services and capabilities associated with the IT infrastructure services domain; this includes defining and executing overall strategy, roadmaps, standards, policies, investments, and projects. Engineering, design, and architecture services are not in scope of this requirement.