ERO Contact Center of Operations (ECCO)
Type: Forecast • Source ID: F2025069920
Overview
Description
ICE anticipates the use of Component-Wide Acquisition Contract (CWAC) vehicle Scalable Ways to Implement Flexible Tasks SWIFT.
Telephonic and non-telephonic intake, database and systems management, data system operational analytics, data systems maintenance and enhancements to include new ECCO data systems to align with any policy changes impacting ECCO operations, intake data analytics, programmatic recommendations from intake data, report generation.
Est. Value
Min: $50,000,000
Max: $100,000,000
Max: $100,000,000
Est. Award Date
08/23/25
Old Forecast
Source Est. Solicitation Date
5/1/25
Set Aside
None
Pricing
Firm Fixed Price
Forecast Type
Follow-On To Existing Contract
Place of Performance
Irvine, California AND Washington D.C., CA USA
Forecast Source
Immigration and Customs Enforcement is forecasted to issue a recompete procurement for ERO Contact Center of Operations (ECCO) around 08/23/25 worth up to $100,000,000.
Agency
Source Level 1 Agency
Department of Homeland Security
Source Level 2 Agency
ICE/ERO
Incumbent
Incumbent
Award ID
Potential Value
$38,346,149.57
Period of Performance
3/19/19
-
2/23/26
Contacts
Point of Contact
Nicholas Zdanuk Profile
Point of Contact Email
Point of Contact Phone
(771) 215-7198
Potential Bidders and Partners
Similar Active Opportunities
Additional Detail
Date Published
4/14/25
Date Modified
4/14/25
Source Est. Period of Performance Start
8/24/25
Source Est. Period of Performance End
8/23/30
Source Forecast ID
F2025069920