ENTERPRISE INFORMATION SOLUTIONS (EIS) Telephony Managed Solution

Update 7/8/2025 - Requirement is no longer being pursued and is cancelled. Update 02/21/25 - Revised the NAICS code. USCIS requires industry to provide Telephony Managed Solution (TMS) - Avaya Centric. Back Office Transition of the TMS. TMS functions : centralized voice mail, 911 emergency calling, extension to cellular and remote (telework) calling capabilities. Maintain existing USCIS assets and resources connected to the hosted operating model, managed on a per block of user, per month basis, in compliance with associated Service Level Agreements (SLAs). Leverage existing digital, analog, Voice over Internet Protocol (VoIP) phones, VTC systems, and media systems while allowing for the continued introduction of new Service Related Equipment (SRE). Maintain existing USCIS trunk architecture to route the majority of calls on-net and centralize long distance traffic. Provide a full function telework solution that will work with the USCIS Virtual Private Network (VPN) solution. USCIS anticipates awarding this requirement against GSA Enterprise Infrastructure Solutions (EIS) vehicle.