Enforcement and Removal Operations (ERO) Compliance Assistance Reporting Terminal (CART)

This task order award under the DHS SWIFT PaaS IDIQ to operate, maintain, enhance, and deploy the Compliance Assistance Reporting Terminal (CART) system in support of ICE Enforcement and Removal Operations (ERO). The requirement includes corrective, adaptive, perfective, and preventive software maintenance for CART services and the cloud?hosted CART Portal; manufacturing, shipping, installing, and maintaining self?service CART kiosks at ERO field offices; providing Tier 2/3 technical support; performing required security, privacy, and Section 508 compliance activities; and ensuring all information, data, and functionality can be integrated with or transitioned into the DHS Case Management & Analytics (CMA) system. CART is a congressionally mandated, DHS Level III Acquisition Program that increases automation for repeatable processes and reduces the level of officer interaction in the non-detained check-in process. CART also ensures the appropriate level of case management/supervision for effective oversight of released aliens. As the non-detained docket check-in process can vary among ERO offices, the program also seeks to provide greater standardization across all ERO offices that perform this duty. This helps to ensure more consistency and reliability for ERO Officers responsible for performing these duties and for the aliens who are required to report to a Deportation Officer as a condition of release. The solicitation will be issued against the Scalable Ways to Implement Flexible Tasks (SWIFT) Indefinite Delivery Indefinite Quantity (IDIQ) Collaborative Services Domain.