Contact Center Training and Content (CTC)
Type: Forecast
Overview
Description
New Award to support Contact Center Training and Content (CTC). The CTC contractor shall maintain the currency of its knowledge of the Medicare program including Parts A, B, C and D; Durable Medical Equipment (DME), as well as trends and industry leading practices for contact center operations. Additionally, the CTC contractor shall possess knowledge of the ACA and its Marketplace program.
Est. Value
Min: $100,000,000
Max: $None
Max: $None
Est. Award Date
27-Sep
Future Opp
Source Est. Solicitation Date
27-Apr
Set Aside
To be determined
Forecast Type
New Award
Place of Performance
USA
Forecast Source
Department of Health and Human Services
Centers for Medicare and Medicaid Services is forecasted to issue a new procurement for Contact Center Training and Content (CTC) around 27-Sep.
Agency
Source Level 1 Agency
Department of Health and Human Services
Source Level 2 Agency
CMS
Incumbent
Incumbent
ThinkHP JV
Contacts
Potential Bidders and Partners
Similar Active Opportunities
Additional Detail
Date Published
11/6/26
Date Modified
11/7/26
Additional Notes
Program Office: 75M002; Program contact: Mark Broccolino, mark.broccolino@cms.hhs.gov; Contracting Office: 75M002