Business Process Improvement and Management Support Services

USCIS has a requirement for streamlining and improving Business Operations and information technology investments. This requirement includes executive consulting, program/project management support, Agile adoption, governance support, and technology integration across the Verification Division (VER), Field Operations Directorate (FOD), and the Identity and Information Management Division (IIMD). The requirement also includes facilitating cross-functional collaboration among USCIS offices and external agencies, implementing Agile methodologies, and supporting data-driven decision-making. Additionally, the requirement involves facilitating strategic planning, policy and process improvements, Agile adoption, data analytics, and governance support. USCIS's requirement encompasses the following areas: (1) Program and Project Management, (2) Agile Implementation and Facilitation, (3) Business Process Optimization, (4) Operational Readiness and Deployment Support, (5) Data Analytics and Decision Support, (6) Strategic Communications and Change Management, and (7) Technology Integration and Testing.