Acquisition of Avaya Subscription Licenses and Maintenance, and Hardware Support Services FY25-28

The manufacture, supplier, authorized reseller, or OEM (hereafter referred to collectively as Contractor ) shall provide all applicable software subscription licensing per this agreement, software support (maintenance, patches, updates, etc. to include any applicable firmware), hardware support and technical support services as required for a functional telephony system at the MWEOC. All supplies and services provided shall be compliant and operable with the MWEOC current telephony infrastructure supported by Avaya Federal Solutions, Inc. 1. Subscription software licenses, software maintenance (support), hardware support and technical support services of the Avaya telephony platform. These subscriptions shall be separated into two (2) separate groups, The Main Campus and Campus 3 . 2. Software licensing and software maintenance shall consist of Preferred + Upgrade Advantage, including all required patching, upgrades, technical support (assurance), etc. for each annual term of this agreement. 3. Hardware maintenance (to include integrated firmware as applicable, software, service packs, etc. related to hardware supporting the Avaya telephony system) as related to the MWEOC telephony infrastructure which will host the Avaya software. Hardware support shall be online (remote), on Government Site, on Contractor Site (which shall include shipping items to the contractor facility as required) or telecommunicated as required by the unique circumstances of each instance to be determined by the Government SME/Technical Officer and concurred by the Government s Contracting Officer (CO) or Contracting Officer s Representative (COR).