Queuing Management System
ID: d4802 • State: New York
Opportunity Assistant
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Description
Background
The County of Erie, New York is seeking proposals from qualified agencies to provide a queuing management system for the Erie County Department of Social Services (ECDSS). The ECDSS operates under a Solutions Focused Principles-Trauma Informed Care framework and emphasizes Diversity, Equity, and Inclusion (DEI) in its practices. The goal is to select a proposer that offers the best solution to meet the department's needs.
Work Details
The queuing management system must be a web-based cloud application compatible with widely used browsers (Chrome, Edge, Firefox) without requiring proprietary hardware or local servers. Key features include:
- Anonymous ticket issuance without collecting personal identifiable information (PII).
- SMS notifications for appointment reminders and queue updates.
- Applications for waiting area monitors displaying ticket numbers and voice call outs.
- Role-based access control with 750 user licenses and 15 admin licenses.
- Customizable tickets and SMS messages per queue/service type.
- Support for multiple languages in kiosk interfaces.
The system should also provide live dashboards for real-time monitoring, standard reports on queue metrics, and allow for administrative configuration without vendor support.
Period of Performance
Services are expected to begin on May 1, 2026, with an initial contract term of one year and options for renewal based on performance and funding availability.
Place of Performance
The services will be performed at various locations within Erie County, New York, specifically at the Erie County Department of Social Services facilities.
Bidder Requirements
Proposers must comply with Executive Order 13 (2014) regarding equal pay certification. They must disclose any conflicts of interest and provide documentation proving compliance with federal laws. Certified Minority/Women Business Enterprises (MBE/WBE) must include their certification letter. Service-Disabled Veteran-Owned Businesses (SDVOB) must provide proof of veteran ownership. Proposers are required to have a minimum of five years' experience in delivering similar systems.
The County of Erie, New York is seeking proposals from qualified agencies to provide a queuing management system for the Erie County Department of Social Services (ECDSS). The ECDSS operates under a Solutions Focused Principles-Trauma Informed Care framework and emphasizes Diversity, Equity, and Inclusion (DEI) in its practices. The goal is to select a proposer that offers the best solution to meet the department's needs.
Work Details
The queuing management system must be a web-based cloud application compatible with widely used browsers (Chrome, Edge, Firefox) without requiring proprietary hardware or local servers. Key features include:
- Anonymous ticket issuance without collecting personal identifiable information (PII).
- SMS notifications for appointment reminders and queue updates.
- Applications for waiting area monitors displaying ticket numbers and voice call outs.
- Role-based access control with 750 user licenses and 15 admin licenses.
- Customizable tickets and SMS messages per queue/service type.
- Support for multiple languages in kiosk interfaces.
The system should also provide live dashboards for real-time monitoring, standard reports on queue metrics, and allow for administrative configuration without vendor support.
Period of Performance
Services are expected to begin on May 1, 2026, with an initial contract term of one year and options for renewal based on performance and funding availability.
Place of Performance
The services will be performed at various locations within Erie County, New York, specifically at the Erie County Department of Social Services facilities.
Bidder Requirements
Proposers must comply with Executive Order 13 (2014) regarding equal pay certification. They must disclose any conflicts of interest and provide documentation proving compliance with federal laws. Certified Minority/Women Business Enterprises (MBE/WBE) must include their certification letter. Service-Disabled Veteran-Owned Businesses (SDVOB) must provide proof of veteran ownership. Proposers are required to have a minimum of five years' experience in delivering similar systems.
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Overview
Agency
Opportunity ID
d4802
Response Deadline
Feb. 6, 2026
Past Due
Date Posted
Feb. 4, 2026
Est. Value Range
Experimental
$500,000 - $1,500,000
(AI estimate)
Agency Distribution
Moderate
Source
On 2/4/26 Erie County in New York issued Queuing Management System with ID d4802 due 2/5/26.