Snag-It Software Maintenance Renewal 3-Year Contract with Optional Extensions

Background
The North Carolina Department of Transportation is issuing this Invitation For Bid (IFB) to procure maintenance and support for SnagIT software, which has been previously licensed to the agency. The goal of this contract is to ensure continuous access to software updates, patches, and technical support for the Department's users.

The contract will be effective for three years with an option for two additional one-year renewals.

Work Details
The contract includes the following services:
1. Maintenance and Support for SnagIT Software for 10,000 users, which encompasses software upgrades, patches, and technical support.
2. Specific terms include:
- Year 1: From November 1, 2024, to October 31, 2025
- Year 2: From November 1, 2025, to October 31, 2026
- Year 3: From November 1, 2026, to October 31, 2027
- Optional Renewal Year 4: From November 1, 2027, to October 31, 2028
- Optional Renewal Year 5: From November 1, 2028, to October 31, 2029
3. The specific product referenced is TechSmith SnagIT Software with part number SNAGG12499REN.

Period of Performance
The initial period of performance is three years starting from November 1, 2024. There are options for two additional one-year extensions.

Place of Performance
The services will be performed in North Carolina as required by the Department of Transportation.