Benefits Broker Services

Background
The Universal Service Administrative Company (USAC) is seeking proposals for Benefits Broker Services to support its employee benefits programs. USAC administers the Universal Service Fund (USF) programs on behalf of the Federal Communications Commission (FCC), aiming to promote quality telecommunications services and increase access to advanced telecommunications services across the nation. The contract aims to enhance USAC's ability to manage and procure employee benefits effectively.

Work Details
The contractor will be responsible for:

1) Learning and understanding existing benefits programs offered to USAC employees in 2026;

2) Administering and supporting these benefits programs;

3) Comparing current benefits with industry offerings, including terms, prices, and coverage;

4) Making recommendations for changes to existing programs;

5) Conducting annual procurements for benefits programs for the following calendar year.

Specific tasks include organizing benefits fairs, providing online and call center support, recommending changes, preparing implementation plans, and conducting assessments of current providers. The contractor must also solicit at least three quotes for employee benefits programs and prepare solicitation documents that comply with federal regulations.

Period of Performance
The contract will have an initial term of one year with three optional one-year renewal terms. The effective date will be specified in the contract.

Place of Performance
Services must be performed within the United States at USAC's headquarters in Washington, DC, or virtually as approved by USAC. A hybrid work approach is currently required.

Bidder Requirements
Offerors must comply with confidentiality agreements and provide detailed information about key personnel who will perform the services. The contractor's team must include qualified benefits consultants experienced in administering various employee benefits such as medical insurance, dental insurance, vision insurance, life insurance, disability insurance, flexible spending accounts, and employee assistance programs.