IT Ticketing System

Background
Sonoma State University (University) is seeking qualified contractors to submit proposals for an IT Ticketing System.
The goal of this contract is to enhance the University’s IT service management capabilities through the implementation of a robust ticketing system.

Work Details
The contractor will be responsible for providing an IT Ticketing System that meets the requirements outlined in the RFP.
This includes demonstrating the ability to furnish and provide services related to the ticketing system, ensuring it supports IT service management processes effectively.

Period of Performance
The contract period will commence upon award and is expected to continue until the successful implementation of the IT Ticketing System, with specific timelines detailed in the proposal submissions.

Place of Performance
The services will be performed at Sonoma State University, located in Rohnert Park, California.